Krizia Raven Cuaresma
Rolling Meadows,Illinois
Summary
Astute professional offering 3 years of experience in medical administration, patient and customer relationships, and leadership experience. I am currently enrolled in the Human Information Technology program at Harper College and hoping to gain more experience in data entry, medical terminology, and coding.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
06.2021 - 10.2023
- Supervised and created schedules for workers while working closely with store manager to ensure continuous workflow.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
Front Desk Medical Receptionist
Holistic Health Partners
10.2020 - 03.2021
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Kept in contact with various labs and hospitals in order to ensure patient information was accurate and up to date.
- Scheduled patients for lab visits as well as worked with travel nurses to allow patient visits in a timely matter.
- Trained in HIPAA compliance to maintain strict confidentiality with all patient records and information.
Education
Associate of Science - Health Information Technology
William Rainey Harper College
Palatine, IL05.2026
High School Diploma -
Elk Grove High School Elk Grove Village, IL
Elk Grove Village, IL05.2017
Skills
- Front Desk Operations
- Medical Terminology
- Medical Records Management
- Information Documentation
Timeline
Barista Shift Supervisor
Starbucks
06.2021 - 10.2023
Front Desk Medical Receptionist
Holistic Health Partners
10.2020 - 03.2021
Associate of Science - Health Information Technology
William Rainey Harper College
High School Diploma -
Elk Grove High School Elk Grove Village, IL
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