ANDREA BRADFORD

• Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
• Coordinated kitchen activities with front-of-house staff for seamless and service.
• Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
• Controlled food costs and managed inventory.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.

• Compiled client profiles and entered information into operating system.
• Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
• Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
• Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Helped patients complete necessary medical forms and documentation.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed patient referrals to other medical specialists.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Supported office staff and operational requirements with administrative tasks.
• Managed multi-line phone system and pleasantly greeted patients.

• Prepared lab specimens for diagnostic evaluation.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Completed EKGs and other tests based on patient presentation in office.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Implemented care and efficiency improvements to support and enhance office operations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed medical records management, including filing, organizing and scanning documents.

• Answering and directing phone calls
• Responding to emails and correspondence
• Greeting visitors and clients
• Scheduling appointments and meetings
• Maintaining calendars for staff or management

Office Management

• Organizing and maintaining filing systems (digital & physical)
• Ordering office supplies and keeping inventory
• Managing office equipment (printers, copiers, etc.)
• Keeping the office clean, organized, and professional

Data & Documentation

• Data entry and database management
• Preparing documents, reports, and presentations
• Proofreading and editing documents
• Maintaining confidential records and files

Service Director

Care of the Deceased

• Oversee removal and transfer of the deceased
• Supervise preparation of remains (embalming, dressing, cosmetology)
• Ensure respectful handling and identification at all times
• Coordinate with crematories or cemeteries

Service & Ceremony Coordination

• Plan and direct funerals, visitations, wakes, and memorial services
• Coordinate clergy, celebrants, musicians, pallbearers, and honor guards
• Prepare facilities for services and oversee staff
• Manage timing and logistics on the day of the service