Kendall Robinson
Fairfield,CA
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over four years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
10
10
years of professional experience
Work History
Shift Lead/Barista
Peet's Coffee
Fairfield, CA
10.2017 - Current
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Oversaw waste and sales management, and increased sales by 37%.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Family Babysitter
Family Members
Fairfield, CA
04.2016 - Current
- Helped children learn how to complete small chores appropriate for age level.
- Looked after 3 children at once, sometimes overnight.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted children with homework assignments and special projects across different subjects.
- Led indoor and outdoor activities to entertain and occupy children.
- Fostered close relationships with children by discussing school, friends and hobbies.
- Played games, worked on puzzles and read books to young children.
- Organized different types of activities to enhance physical and intellectual development.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children to organize toys, wash hands and share by leading by example.
Education
Current Enrollment - Medical Coding
American Academy of Professional Coders
OnlineHigh School Diploma -
Visions in Education
Carmichael, CA12.2018
Skills
- Shortage Reports
- Cash Receipt Balancing
- Work Schedule Creation
- Work Area Inspection
- Dining Area Cleaning Supervision
- Inventory Control
- Production Reporting
- Payment Acceptance
- Worker Training
- Task Delegation
Timeline
Shift Lead/Barista
Peet's Coffee
10.2017 - Current
Family Babysitter
Family Members
04.2016 - Current
Current Enrollment - Medical Coding
American Academy of Professional Coders
High School Diploma -
Visions in Education