Summary
Overview
Work History
Education
Skills
Worship Leading
Additional Information
Timeline
Generic

Shelby Mathews

Norman,OK

Summary

Proven leader in high-pressure culinary and coffeehouse settings, excelling in customer satisfaction and team efficiency at Black Rifle Coffee. Mastered POS system operation and championed a teamwork-driven environment, significantly enhancing service quality and operational smoothness. Skilled in barista training and adept at conflict resolution, consistently ensuring an exemplary customer experience.

Overview

4
4
years of professional experience

Work History

Barista Shift Lead

Black Rifle Coffee
05.2021 - Current
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Cook and Assistant

Real Meals Kitchen
09.2020 - 05.2021
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Education

High School Diploma -

Rose State College
Oklahoma City, OK

Skills

  • POS System Operation
  • Shift Scheduling
  • Barista Training
  • Customer Service
  • Time management abilities
  • Teamwork and Collaboration
  • Goal Setting
  • Shortage Reports

Worship Leading

I enjoy volunteering at my home church Providence Road with my brother-in-law who is the worship pastor there. It has taken a lot of dedication to wake up early on my day off for practice, but it is all for the joy of serving. 

Additional Information

Kary Ott was my former employer at Real Meals Kitchen and is my professional reference. Her phone number is (405) 315-1195


Joshua Burr is the worship director at Providence Road Church in Norman and is my personal reference. His number is (405) 423-5747

Timeline

Barista Shift Lead

Black Rifle Coffee
05.2021 - Current

Cook and Assistant

Real Meals Kitchen
09.2020 - 05.2021

High School Diploma -

Rose State College

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Shelby Mathews