Nia Jackson
Iowa City,IA
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Scooters Coffee Shop. Proven expertise in cash handling and barista training, enhancing operational efficiency and customer satisfaction. Strong communicator dedicated to fostering relationships and resolving issues, ensuring a positive experience for all patrons.
Overview
4
4
years of professional experience
Work History
Barista Shift Lead
Scooters Coffee Shop
11.2023 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained new baristas on beverage preparation and customer interaction techniques.
- Implemented processes to enhance speed and accuracy in order fulfillment.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Assisted in maintaining cleanliness and organization of workstations and dining areas.
- Resolved customer complaints promptly, fostering a positive dining experience.
Private Nanny
06.2025 - 08.2025
- Provided personalized care and support to children, fostering a nurturing environment.
- Developed and implemented engaging educational activities promoting cognitive and social development.
- Maintained communication with parents regarding daily activities, health, and developmental progress.
- Coordinated schedules for school, playdates, and extracurricular activities to enhance children's experiences.
Snow Cone Maker
Ashworth Snow
06.2023 - 08.2024
- Operated snow cone machine efficiently to produce high-quality frozen treats.
- Maintained cleanliness and organization of work area, adhering to safety standards.
- Assisted in inventory management, ensuring adequate supply of ingredients and materials.
- Trained new staff on equipment usage and customer service protocols.
Cashier
HyVee Foods
06.2021 - 04.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure efficiency and safety.
- Collaborated with team members to manage peak hours effectively, minimizing wait times for customers.
Education
High School Diploma -
Valley High School
West Des Moines, IABachelor of Arts - Political Science
University of Iowa
Iowa City, IA05-2028
Skills
- Cash handling proficiency
- Barista training
- POS system operation
Cleanliness standards
Espresso machine operation
Critical thinking
Staff management
Languages
English
Native or Bilingual
Timeline
Private Nanny
06.2025 - 08.2025
Barista Shift Lead
Scooters Coffee Shop
11.2023 - Current
Snow Cone Maker
Ashworth Snow
06.2023 - 08.2024
Cashier
HyVee Foods
06.2021 - 04.2022
High School Diploma -
Valley High School
Bachelor of Arts - Political Science
University of Iowa