Brennen Pelletier
Verona,WI
Summary
Outgoing Barista with dedication to ensuring a positive working environment. Fast-learner with extensive and enthusiastic knowledge in coffee production. Experience multi-tasking between High-quality customer service and artisan drink production. Works well under pressure and in a fast-paced settings.
Overview
2
2
years of professional experience
Work History
Barista Shift Supervisor
Moka Espresso Coffee Tea
02.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Trained and mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
Education
Bachelor of Science - Political Science
UW La Crosse
La Crosse, WI06.2026
High School Diploma -
Verona Area High School
Verona, WI06.2024
No Degree - Transfer Program
Madison Area Technical College
Madison, WI12.2023
Skills
- Cleanliness Maintenance
- Barista Training
- Cash Handling Accuracy
- Drink preparation speed
- Equipment Troubleshooting
- Product Upselling
- Espresso machine operation
- POS System Operation
- Task Delegation
- Shortage Reports
Hobbies
- Illustration
- Cooking
- Learning German
- Video Games
Timeline
Barista Shift Supervisor
Moka Espresso Coffee Tea
02.2022 - Current
Bachelor of Science - Political Science
UW La Crosse
High School Diploma -
Verona Area High School
No Degree - Transfer Program
Madison Area Technical College