Kroekrit Cervantes
Ruskin
Summary
Detail-oriented and people-focused professional with hands-on experience in employee supervision, recruiting support, training, and performance monitoring within fast-paced hospitality and logistics environments. Strong foundation in customer service, workforce coordination, and compliance, supported by a Bachelor's in Hospitality Management and ongoing MBA studies as well as work experience in a restaurant and warehouse. Seeking a Human Resources role within the tourism industry, where strong interpersonal skills, operational insight, and service excellence can support employee engagement and organizational success.
Overview
8
8
years of professional experience
Work History
Fulfillment Associate
Amazon Fulfillment Center
06.2022 - Current
- Supported onboarding by assisting new associates with schedules, workplace expectations, and safety procedures.
- Reinforced company policies and standards during daily team huddles and shift activities.
- Tracked attendance and productivity metrics used by leadership for performance monitoring.
- Escalated employee questions and concerns to supervisors in accordance with company procedures.
- Collaborated with team members in a high-volume environment to meet operational goals.
Assistant Manager
Burger King
05.2018 - 06.2022
- Supported daily store operations by assisting with staff supervision, coaching, and shift coverage.
- Assisted in recruiting, interviewing, onboarding, and training new team members.
- Provided performance feedback to employees and supported managers with basic disciplinary processes.
- Helped prepare staff schedules to ensure adequate coverage during peak business hours.
- Addressed employee and customer concerns professionally to maintain a positive work environment.
- Reinforced company policies, safety standards, and service expectations consistently.
Education
Master of Business Administration (MBA) - Business Administration
Everglades University
Sarasota, FL12.2026
Bachelor of Science - Hospitality Management
Everglades University
Sarasota, FL09.2025
Associate of Arts - Applied Psychology
Hillsborough Community College
Ruskin, FL05.2022
Skills
- Recruitment & Interview Coordination
- Employee Onboarding & Training Support
- Performance Monitoring & Feedback
- Employee Relations & Conflict Resolution
- Scheduling & Workforce Planning
- Policy Compliance & Audits
- Customer Service Excellence
- Team Leadership & Coaching
Languages
English
Full Professional
Thai
Limited Working
Spanish
Elementary
Timeline
Fulfillment Associate
Amazon Fulfillment Center
06.2022 - Current
Assistant Manager
Burger King
05.2018 - 06.2022
Associate of Arts - Applied Psychology
Hillsborough Community College
Master of Business Administration (MBA) - Business Administration
Everglades University
Bachelor of Science - Hospitality Management
Everglades University