KRUPALI ITALIYA
Jersey City
Summary
Exceptional System Engineer professional with a strong foundation in enterprise platform development, automation, and scripting. Experienced in building dynamic user experiences, optimizing workflows, and supporting HR and IT service processes. Recognized for quickly mastering complex requirements, writing clean and efficient scripts, and delivering solutions that balance performance, security, and usability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Systems Engineer
Tata Consultancy Services (Client : StateFarm)
02.2022 - 05.2024
- Designed, configured, and enhanced HRSD solutions including Employee Center, HR Case Management, and Lifecycle Events, improving HR case resolution time by 35%.
- Developed and maintained Client Scripts, Business Rules, Script Includes, and GlideAjax to support complex form behavior, validations, and secure server-side processing.
- Built and optimized Flow Designer workflows and subflows to automate HR processes, reducing manual effort by 40% and improving SLA compliance.
- Implemented role-based ACLs and security controls to ensure data privacy for internal employees, managers, and external users.
- Led REST-based integrations and data synchronization using Import Sets and Transform Maps, ensuring accurate and reliable data exchange with external systems.
- Created Performance Analytics dashboards and KPIs to provide leadership with real-time insights into HR operations and service performance.
- Worked closely with business stakeholders, product owners, and QA teams in an Agile/Scrum environment, while mentoring junior developers on ServiceNow best practices.
System Engineer Intern
GardenStar Group
01.2021 - 05.2021
- Assisted in developing 3+ custom ServiceNow applications using App Engine Studio.
- Configured 30+ forms, fields, and UI Policies, improving usability and data accuracy by 25%.
- Developed 10+ Client Scripts to control field visibility and validation.
- Supported testing, debugging, and documentation across multiple sprint cycles.
Education
Master of Science - Software Engineering
Stevens Institute of Technology
Hoboken, NJ01-2022
Bachelor of Science - Computer Engineering
Gujarat Technology University
Gujarat, India05-2019
Skills
Platforms: HRSD (Core HR, Lifecycle Events, Employee Center), ITSM, App Engine Studio
Scripting: Client Scripts, Business Rules, Script Includes, GlideAjax, UI Actions
Automation: Flow Designer, Subflows, Data Lookups, Scheduled Jobs
Configuration: Catalog Items, Record Producers, UI Policies, ACLs
Integrations: REST APIs, Import Sets, Transform Maps, MID Server
Reporting: Performance Analytics, Dashboards, KPIs
Methods & Tools: Update Sets, Agile/Scrum
Certification
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Human Resources Service Delivery (HRSD)
Timeline
Systems Engineer
Tata Consultancy Services (Client : StateFarm)
02.2022 - 05.2024
System Engineer Intern
GardenStar Group
01.2021 - 05.2021
Master of Science - Software Engineering
Stevens Institute of Technology
Bachelor of Science - Computer Engineering
Gujarat Technology University