KRUTANJALI DEORUKHKAR
Cerritos,CA
Summary
Results-driven Account Executive with 3 years of experience in the life science industry and 6 years in logistics, specializing in complete account management and client relations. Passionate about leveraging my skills to make a meaningful impact on people's lives and witnessing the tangible effects of my contributions. Adept at building strong relationships and driving growth in competitive markets.
Overview
15
15
years of professional experience
Work History
Account Executive (International Logistics)
Swift Cargo Inc
12.2018 - 08.2024
- Responsible for complete account management selling international supply chain solutions to importers & exporters in pharma, chemical, stones, food & garment industry
- Generated 40% YoY growth in two quarters by new customer acquisition through strong relationship building, personal communications, in-person meetings and customized business development strategy
- Developed and maintained 40+ new & 100+ existing accounts throughout Northern America
- Studied freight markets and carried out market research for generating new leads
- Handled complete account management including cold calling, client needs assessment, negotiating the contract, closing the sale and post sales services
- Revived old sales accounts by using strong customer success management skills
- Prioritized and managed large volume accounts while displaying excellent organizational skills and retaining a fine attention to detail
- Grew profitability through current account expansion by upselling services
- Created customer database and documentation to streamline negotiations and rates
- Strategized the sales policies and tactics during pressing times of global Covid-19 pandemic
- Trained new hires to improve their solution selling strategies, product knowledge, and customer relationship management
Sales Coordinator (Warehouse Management)
India Imports & Exports
04.2018 - 12.2018
- Provided quotes, established relationships, and made follow-up calls for active and new customers
- Entered sales orders, provided logistics and customer service ensuring overall customer satisfaction
- Developed and executed strategies for increasing sales and created email campaigns on Mailchimp
- Facilitated flawless operations by interacting with customers, upper management, sales force, outside vendors, and warehouse
- Handled company-wide invoices, ensuring proper discounts and correct company information
- Efficiently processed vendor payments (Invoices & Check requests)
- Created & maintained file system to easily access vendor documents
- Maintained a portfolio of accounts & monitored daily to ensure past due customers were contacted as needed via letters, email and phone calls
- Discussed and resolved issues regarding delayed delivery dates, returned damaged or incorrect items and processed necessary paperwork for credit
Inside Sales Manager (3rd Party Government Service/Document Management)
Expert Services
12.2016 - 11.2017
- Led team of 10 personnel with customer base of 100+
- Administered property lease documents, personal loan applications and government ID applications by maintaining accuracy and complying with local laws and regulations
- Monitored accounts payable and accounts receivable to ensure payments are made and collected in a timely manner
- Increased customer satisfaction rate from 78% to 95% by responding quickly to customer needs, working with senior management, and developing relationships with the customer
International Business Development Executive - Europe (Women's Reproductive Health)
Pregna International Ltd.
02.2012 - 01.2013
- Developed the market in western Europe for intrauterine devices by identifying and promoting products to potential customers
- Identified customer base and established relations with physicians, HCPs, distributors across the territory
- Achieved $50,000 in revenue opportunities by collaborating with distribution partners in the first quarter
- Achieved triple digit year-over-year growth in territory business base accounts
- Developed new business opportunities by effectively communicating product lines of contraceptive devices to leading international corporations
- Negotiated prices, terms of sales and service agreements
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources
- Executed calling campaigns targeting prospective accounts
- Enhanced marketing exposure through effective website content management and direct correspondence with potential clients
- Examined marketing material with the consumer perspective in mind to increase sales and expand key client base
- Developed comparison tables of products and services by researching product pricing, ratings, and performance
- Managed the highest volume account in assigned territory
- Presented innovative digital media marketing presentations to executive decision makers
Business Development Executive (Medical Equipment & Supplies Manufacturing)
Thermolab Scientific Equipments
12.2010 - 02.2012
- Developed the western Mumbai territory for clinical research products like stability chambers, cooling cabinets, BOD incubators etc
- Presented the products to variety of clients including scientists, c-level executives in leading pharma companies
- Negotiated prices, terms of sales and service agreements
- Exceeded team sales goals by 20% in the first year
- Managed a portfolio of 50 accounts and Rs 25M in sales
- Increased sales volume by adding 15 accounts in the first two quarters
- Acquired new business by formulating different sales strategies, maintained current customers by excellent customer service and grew profit by upselling
- Revived lost accounts by problem solving and negotiation
Management Trainee - Client Servicing (Advertising Services)
Sorento Healthcare Communications
02.2010 - 11.2010
- Provided strategic advice to help clients get the best ROI on the advertising investment for prescription and OTC brands
- Worked with agency colleagues to devise an advertising campaign that meets the client's brief and budget
- Prepared client presentations, including advertising schedules, rate quotes, layouts and contract proposals
- Persuaded key accounts to commit to new advertising products
- Liaison between the client and graphic designers; determined client needs through an in-depth interview process
- Ensured that all projects remain on budget and on deadline through effective monitoring
- Coordinated with creative to develop a proposal that was in-line with the client's goals and objectives
Education
Post Graduate Diploma - Biotechnology Business Management
Mumbai University
06.2010
Bachelor of Science - Biology
Mumbai University
06.2007
Skills
- Account Management
- Needs Assessment
- Business Development
- Territory Management
- Lead Generation
- Contract Negotiation
- Data Analysis
- Customer Relationship Management
- Marketing Management
- Interpersonal Skills
- Customer Presentations
- Sales Strategies
- Client Relationship Building
- Sales Quota Achievement
- Product knowledge
- Multitasking
- Team collaboration
- Networking abilities
- Sales forecasting
- Cross-selling
- Project management
- Time management
- Analytical thinking
- Decision making
- Effective communication
- Active listening
- Strategic planning
- Conflict resolution
- CRM software expertise
- Attention to detail
- Goal setting
- Problem solving
- Relationship building
- Client retention
- Adaptability and Flexibility
- Teamwork and Collaboration
- Self Motivation
- Technical proficiency
- Sales Techniques
- Organizational Skills
- Interpersonal Communication
- Revenue Growth
- Project Management
- Strategic Planning
References
References available upon request
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Full Professional
Timeline
Account Executive (International Logistics)
Swift Cargo Inc
12.2018 - 08.2024
Sales Coordinator (Warehouse Management)
India Imports & Exports
04.2018 - 12.2018
Inside Sales Manager (3rd Party Government Service/Document Management)
Expert Services
12.2016 - 11.2017
International Business Development Executive - Europe (Women's Reproductive Health)
Pregna International Ltd.
02.2012 - 01.2013
Business Development Executive (Medical Equipment & Supplies Manufacturing)
Thermolab Scientific Equipments
12.2010 - 02.2012
Management Trainee - Client Servicing (Advertising Services)
Sorento Healthcare Communications
02.2010 - 11.2010
Bachelor of Science - Biology
Mumbai University
Post Graduate Diploma - Biotechnology Business Management
Mumbai University
Similar Profiles
NITHYARAJ DNITHYARAJ D
SENIOR EXECUTIVE CUSTOMER SERVICE at SWIFT CARGO PVT LTDSENIOR EXECUTIVE CUSTOMER SERVICE at SWIFT CARGO PVT LTD
Ghafur Omar GhafurGhafur Omar Ghafur
General Manager at Swift Cargo Logistics Company Limited - Inland Clearance Depot - VehiclesGeneral Manager at Swift Cargo Logistics Company Limited - Inland Clearance Depot - Vehicles
Uttara BhosekarUttara Bhosekar
Deputy Manager - Pricing & Customer Service at Hermes Travel & Cargo Pvt LtdDeputy Manager - Pricing & Customer Service at Hermes Travel & Cargo Pvt Ltd
Ritchelle NoquezRitchelle Noquez
Registered Nurse Case Manager at Concerto CareRegistered Nurse Case Manager at Concerto Care
Taylor SimonTaylor Simon
Bartender at California Pizza KitchenBartender at California Pizza Kitchen