Kruthi Shetty

• Resolved L1 production tickets
• Analyzed issues and provided fixes
• Coordinated with cross‑functional teams
• Monitored daily jobs and system health
• Performed system maintenance and performance checks
• Delivered client reports on time
• Supported critical incidents and bridge calls

• Managed patient records and documentation
• Coordinated with medical staff across departments
• Prepared daily operational reports
• Oversaw OPD flow for smooth patient movement
• Handled phone and email inquiries promptly

Client: American Express — Enterprise Money Movement (EMM‑FTM)

• Supported credit‑card payment clearing and posting processes.
• Resolved production incidents and business queries.
• Performed impact analysis and system updates.
• Conducted unit and integration testing for online modules.
• Managed automated alerts and end‑to‑end payment posting activities.

• Developed, enhanced, and supported insurance and banking applications using COBOL/JCL/DB2/CICS.
• Managed change requests, incidents, and business queries across GAIC and UBS projects.
• Performed impact analysis, coding, unit testing, and documentation (KEDB, KOPs).
• Collaborated with clients and cross‑functional teams to resolve production issues and deliver enhancements on time.