Krutika Shah
Monmouth Junction,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Guest Advocate
Target
Monmouth Junction, NJ
01.2024 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
Customer Service Manager
ShopRite
Monmouth Junction, NJ
01.2022 - 12.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Bachelor Of Commerce - Accounting
Sardar Patel University
Nadiad, Gujarat07.2021
Skills
- Exceptional communication
- Strong empathy
- Stress Tolerance
- Guest Relations
- Complaint Handling
- Customer Service
- Computer Skills
Timeline
Guest Advocate
Target
01.2024 - Current
Customer Service Manager
ShopRite
01.2022 - 12.2023
Bachelor Of Commerce - Accounting
Sardar Patel University