Open To Work
Krys-Ann Johnson
Newton's Manor ASL
Baltimore,MD
13
years of professional experience
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Work History
Certified Medical Technician
1 Year 9 Months- Administered medications following assisted living care plans and safety protocols.
- Monitored resident vital signs and reported changes to nursing staff.
- Assessed patient needs based on medical history and physical examinations performed.
- Followed physician orders and maintained confidentiality in medical services.
- Documented treatment notes in medical charts and shift records.
- Prepared reports summarizing patient care activities for review by the supervising physician or nurse practitioner.
Ice Cream Shop Attendant
5 Months- Provided excellent customer service by ensuring all requests were fulfilled quickly and accurately.
- Greeted guests upon arrival to create a welcoming atmosphere. and facilitated service in a fast-paced bar and grill environment.
- Collaborated with team members to maintain efficient store operations.
- Stocked shelves, coolers, and service areas with beverages and supplies to ensure availability for customers.
- Follow safety, sanitation, and workplace procedures during daily operations.
- Checked expiration dates of products to ensure quality control during inventory management. of products when receiving shipments from vendors.
- Maintained accurate records of daily sales transactions using cash registers or point-of-sale systems.
Server
4 Months- Enhanced guest satisfaction through friendly service and menu guidance at Panda Express.
- Facilitated prompt food delivery from counter and drive-thru pickup areas.
- Ensured accurate order processing through meticulous entry in POS register.
- Fully stocked service areas maintained with sauces, utensils, napkins, and beverage station supplies.
- Ensured compliance with food safety standards to maintain product quality. Handled ingredients with care.
Pharmacy Technician
4 Months- Filling prescriptions that have been written by a pharmacist or senior technician.
- Handled POS transactions and addressed inquiries about prescription sales and insurance to provide excellent customer service.
- Answered questions about prescriptions and accounts to assist patients in understanding their medication needs.
- Filed approved prescriptions reviewed by a pharmacist to ensure accurate medication dispensing.
- Maintained pharmacy cleanliness and order to enhance operational efficiency.
Expo
6 Months- Coordinated food orders between the kitchen and dining room, ensuring timely delivery to guests.
- Organized order flow during busy dining room and bar service.
- Monitored timing for appetizers, entrees, and special menu items to maintain service flow.
- Checked plate quality and presentation before sending dishes to guests.
- Helped servers enhance service efficiency by promptly delivering orders to tables. with running food and table delivery.
- Verified order accuracy against guest requests and allergy notes to enhance guest satisfaction.
Customer Experience Coach (QA)
9 Months- Coached customer service agents on Itel BPO Solutions call handling standards.
- Monitored calls for compliance with quality and script guidelines.
- Delivered feedback to agents on communication and customer resolution skills.
- Reviewed performance trends to identify coaching needs.
- Documented coaching sessions and action plans for agent development.
- Supported new hires with onboarding and process guidance.
- Escalated recurring issues to supervisors for process review.
Reservation Sales Agent
2 Months- Addressed customer inquiries and requests, ensuring a positive reservation experience.
- Maintained accurate records of customer interactions and transactions involving reservations booked, canceled, or modified.
- Recommended services aligned with each customer's needs and maintained knowledge of routine routes and schedules from previous hotel visits.
- Handled customer complaints professionally, contributing to customer satisfaction and retention.
- Promoted partnership offers and additional products to customers booking through Hilton, facilitating rewards program sign-ups for exclusive deals.
Receptionist
7 Months- Greeted clients at Animal Care Veterinary Hospital and managed front desk flow.
- Scheduled appointments for wellness visits, surgeries, and emergency care.
- Processed payments, prepared invoices, and explained hospital charges.
- Coordinated appointment reminders and follow-up calls for veterinary clients.
- Maintained reception area cleanliness and organized paperwork for hospital staff.
Customer Service Executive
2 Months- Greeted Club Kingston guests with warm, professional service.
- Responded to passenger questions about Club Kingston services.
- Assisted travelers with lounge access and entry procedures.
- Directed guests to seating, food, and beverage areas.
- Collaborated with airport staff to facilitate VIP traveler requests.
Loan Consultant
1 Year 3 Months- Explained loan terms, rates, and payment options to customers.
- Reviewed credit information and loan files for completeness and accuracy.
- Verified identity, income, and employment details for loan requests.
- Assisted borrowers with loan applications and document collection at Sutherland Global Services.
- Updated client records in loan processing systems and CRM tools.
Customer Care Consultant
5 Months- Assisted Digicel-Jamaica Waterfront customers with account, billing, and plan inquiries, enhancing customer satisfaction.
- Resolved service complaints through effective use of CRM records and customer care procedures, improving issue resolution times.
- Verified customer identities before handling sensitive account information.
- Collaborated with team members to develop solutions for challenging client situations, fostering a supportive team environment.
- Communicated complex issues to supervisors for further assessment.
Customer Care Representative
- Helped customers resolve queries quickly using approved tools to maintain customer satisfaction and company reputation.
- Engaged with customers through online chat platforms to address inquiries. and supported needs in a polite, cost-conscious manner.
- Responded to inquiries from customers, ensuring clear communication. and concerns from all customer types with clear, professional service.
- Resolved account questions using customer service scripts and company systems to ensure accurate information delivery.
- Updated customer records and contact details with accurate data entry.
Education
High School Diploma
High school diploma
Skills
Quality assurance
Data validation
Report generation
Report creation
Microsoft Excel
CRM systems
Critical thinking
Attention to detail
Time management
Effective communication
Strong teamwork
Customer service
Quality improvement
Personal Information
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
Remote
Minimum Desired Compensation
$20/hr
Timeline
Certified Medical Technician
Newton's Manor ASL
02.2025 - CurrentRead More
Ice Cream Shop Attendant
Captain Max Bar & Grill
04.2024 - 09.2024Read More
Server
Panda Express
12.2023 - 04.2024Read More
Pharmacy Technician
Walgreens
08.2023 - 12.2023Read More
Expo
Krazyfish Grille and The White Marlin
01.2023 - 07.2023Read More
Customer Experience Coach (QA)
Itel BPO Solutions
06.2019 - 03.2020Read More
Reservation Sales Agent
Itel BPO Solutions
04.2019 - 06.2019Read More
Receptionist
Animal Care Veterinary Hospital
06.2018 - 01.2019Read More
Customer Service Executive
VIP Attractions (Club Kingston)
03.2017 - 05.2017Read More
Loan Consultant
Sutherland Global Services
08.2015 - 11.2016Read More
Customer Care Consultant
Digicel-Jamaica Water Front
03.2015 - 08.2015Read More
Customer Care Representative
XEROX Portmore
01.2014 - 01.2014Read More
McGrath High School
High School Diploma
Read More
Dinthill Technical High
High school diploma
Read More