Krys-Anne M. Rohm
Toledo,OH
Summary
Dedicated Customer Service Specialist with a passion for delivering lasting customer satisfaction, with a talent for effectively solving problems.
A multitasking optimist with excellent work ethic and attention to detail, who is committed to being a positive reflection of the company through top-notch communication and service.
Overview
23
23
years of professional experience
Work History
Supervisor/Keyholder
Bath & Body Works Inc.
08.2023 - Current
- As a part of the Sales Leadership Team, I assist in handling daily operations, ensuring smooth workflow and timely completion of tasks
- Manage and motivate employees to be productive and engaged in work
- Train new retail employees on store merchandising standards and best practices.
- Provided customers with reliable, enthusiastic and personalized customer service
- Responsible for tasks to open or close store for business; including, but not limited unlocking doors, counting cash drawers, marketing, inventory, etc.
Customer Order Specialist
The Home Depot
04.2019 - 04.2022
- Primarily responsible for timely and accurate fulfillment of all special order and installation projects from initial sale through project completion; ensuring complete customer satisfaction
- Positively engaged with customers to understand needs and worked as liaison to resolve their issues
- Established and maintained effective working relationships with internal employees, vendors, shipping company contacts and customers
- Monitored orders and delivered status updates to customers regarding installation services and special orders
- Awarded for excellence for delivering superb service and building shareholder value
Restaurant and Bar Manager
Spicy Tuna Sushi Bar & Grill
01.2012 - 01.2015
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Oversaw front of house personnel to maintain adequate staffing; Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Voted Best Sushi in Toledo by community for two years
- Actively participated in ongoing customer incentives to build sales, managed social media and involved in Chamber of Commerce
- Closed out cash register, prepared cashier report at close of business, and enabled security alarm
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations
Office and Sales Manager
WWW Boat Services Inc. & Diederich Mechanical LTD
01.2002 - 06.2009
- Maintained all computer and physical filing systems, as as well as employee records
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Optimized organizational systems for recordkeeping, payment collections, AP/AR, deposits, and payroll
- Answered phone calls and emails, addressing customer inquiries, processing payments, and solving problems, as well as developed and maintained online presence
- Retail sales of boats and car, in person and online
Skills
- Awarded for excellent customer service
- Proactive problem-solver
- Self-motivated and disciplined
- Efficient time management
- Exceptional work ethic
- Organized multitasker with attention to detail
- Proven verbal and written communication skills
- Team player and independent
- Computer savvy and fast typist
Additional Information
References and additional employment information available upon request
Timeline
Supervisor/Keyholder
Bath & Body Works Inc.
08.2023 - Current
Customer Order Specialist
The Home Depot
04.2019 - 04.2022
Restaurant and Bar Manager
Spicy Tuna Sushi Bar & Grill
01.2012 - 01.2015
Office and Sales Manager
WWW Boat Services Inc. & Diederich Mechanical LTD
01.2002 - 06.2009
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