Crystal McCain
Travelers Rest,SC
Summary
I am seeking a professional customer service position that will lead into a career. I would like to contribute my service skill s in contribution to the overall success of the company by meeting and exceeding all expectations set for me.
Overview
24
24
years of professional experience
Work History
Supervisor/Keyholder
Bath And Body Works
Greenville, SC
11.2012 - Current
- Managing daily procedures of store. Opening and closing, deposits, operations, reporting, personal.
- In charge of receiving, checking in, sorting and processing the trucks on a daily basis
- Merchandising on selling floor, floor sets and merch of product.
- Assisting customers with product and questions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Assistant Manager
Quik Trip
Greenville, SC
11.2012 - 08.2019
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Delegated daily tasks to team members to optimize team productivity
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty
- Enforced company policies and procedures to strengthen operational standards across departments
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Cultivated customer loyalty by training team members in industry-leading service standards
Store Manager
Petro Express
Gaffney, SC
05.2005 - 08.2012
- Maintained daily record of all transactions
- Kept accounts current and funds deposited to keep on-site cash low
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning
- Oversaw inventory tracking, management and physical inventory counts
- Coached and empowered employees by creating and sharing motivational vision plans
- Coached and mentored associates to achieve employee promotions
Education
Music
Winthrop University, Education Some College
Skills
- Staff training and development
- Administrative support
- Retail inventory management
- Reliable
- Project management
- Sales professional
- Scheduling master
- Accurate cash handling
- Customer Service
- Multitasker
- Data entry proficient
- File Management
- Leadership reports
- Employee training
- Operational budgeting
- Process improvement
- Inventory control
- Risk management
- MS Office, Excel, Adobe proficient
- Team leadership
- Organized
- Detail oriented
Timeline
Assistant Manager
Quik Trip
11.2012 - 08.2019
Supervisor/Keyholder
Bath And Body Works
11.2012 - Current
Store Manager
Petro Express
05.2005 - 08.2012
Music
Winthrop University, Education Some College