Cathlen Mason
New Hope
Summary
Diligent Emergency Dept Nurse Supervisor with strong background in overseeing nursing staff and ensuring high-quality patient care. Successfully managed diverse healthcare teams and implemented effective protocols to improve workflow and patient outcomes. Demonstrated excellence in team leadership and critical decision-making under pressure.
Overview
17
17
years of professional experience
Work History
Emergency Dept Observation & Admissions Supervisor
Huntsville Hospital Main
11.2023 - Current
- Supervised admissions team, ensuring compliance with hospital policies and procedures.
- Developed training programs to enhance staff performance and improve patient intake efficiency.
- Managed scheduling of staff to optimize coverage during peak admission periods.
- Mentored new supervisors, fostering a culture of continuous improvement within the department.
- Handled escalated concerns or disputes related to the admissions process, working diligently to reach satisfactory resolutions for all parties involved.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Conducted performance evaluations, identifying opportunities for employee growth and operational efficiency.
- Monitored patient progress, utilizing data to inform clinical decisions and enhance treatment effectiveness.
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
- Provided direct nursing care to patients when personnel was short-staffed.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
EMERGENCY ROOM NURSE
Huntsville Hospital
12.2017 - 11.2023
- Received and screened incoming calls via telephone and patient call system
- Participated in staff development by ensuring education, advancement of staff skills and certifications
- Prepared and assisted physician with procedures such as: Chest tubes, Art lines, automatic tourniquet, level 1 infuser, and central lines
- Maintained aseptic technique, demonstrating knowledge of infection control practices
- Remained calm and objective under stressful situations
- Provided hourly purposeful rounding to assigned patients
- Monitored evaluated and documented patients requiring mechanical ventilation
- Organized, coordinated and prioritized patient care consistently utilizing available resources.
EMERGENCY ROOM TECHNICIAN
Huntsville Hospital
07.2013 - 12.2017
- Maintained departmental records for administrative and regulatory purposes
- Communicated conditions of patients presenting to Emergency Department to triage nurse
- Greeted and oriented patients and family to patient care area
- Assisted patients to and from vehicles and emergency department
- Demonstrated flexibility in resolution of staffing issues
- Documented patient care performed, including vital signs, glucose checks, and lab draws.
REGISTERED PHARMACY TECHNICIAN
Huntsville Hospital
06.2011 - 07.2013
- Supported pharmacological services by stocking, assembling and distributing medications
- Dispensed filled prescriptions accurately to customers
- Processed medication drawers and orders files for admissions, discharges and transfers
- Called regarding availability of goods and services
- Performed functions and responsibilities of Pharmacy Clerk
- Assisted pharmacists in preparing prescription drug products for dispensing
- Performed various clerical duties relating to department
- Received prescriptions from customers, assure validity.
PHARMACY TECHNICIAN
Rite Aid
07.2008 - 06.2011
- Verified member information and inputs data for pharmacists
- Received prescriptions from customers, assure validity
- Refilled and maintained automated dispensing systems
- Performed cashier functions and daily cashier reports
- Maintained quality of drugs by continuously monitoring expiration dates
- Assembled medications and materials in neat and organized manner
- Labeled, stocked and inventoried department merchandise.
Education
ASSOCIATE OF APPLIED SCIENCE - NURSING -
Judson College
Marion, AL12.2017
Skills
- HIPAA compliance
- Staff training development
- Performance evaluations
- Conflict resolution
- Patient intake management
- Clinical decision support
- Team leadership and mentoring
- Scheduling optimization
- Infection control practices
- Patient care coordination
- Effective communication skills
- Workflow improvement strategies
- Direct patient care provision
- Staff performance enhancement
- Strong leadership
- Good bedside manner
Timeline
Emergency Dept Observation & Admissions Supervisor
Huntsville Hospital Main
11.2023 - Current
EMERGENCY ROOM NURSE
Huntsville Hospital
12.2017 - 11.2023
EMERGENCY ROOM TECHNICIAN
Huntsville Hospital
07.2013 - 12.2017
REGISTERED PHARMACY TECHNICIAN
Huntsville Hospital
06.2011 - 07.2013
PHARMACY TECHNICIAN
Rite Aid
07.2008 - 06.2011
ASSOCIATE OF APPLIED SCIENCE - NURSING -
Judson College