Kathleen Gilbert
Hudson,NH
Summary
Dynamic Health Unit Coordinator with a proven track record at St Joseph Hospital, excelling in workflow optimization and patient relations. Skilled in EMR updating and critical thinking, With a solid foundation in coordinating multidisciplinary patient care and administrative tasks within a fast paced healthcare setting. Proven track record of enhancing patient flow and supporting medical teams with critical administrative functions. Known for fostering teamwork and adapting to ever-changing healthcare environments, ensuring optimal patient care and operational efficiency.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Health Unit. Coordinator, Emergency Dept
St Joseph Hospital
Nashua, NH
12.1996 - Current
- Coordinated patient admissions, discharges, and transfers to optimize workflow efficiency.
- Managed physician schedules and maintained accurate medical records for seamless operations.
- Oversaw supply inventory management, ensuring availability of essential medical supplies.
- Trained new staff on hospital protocols and health unit procedures to ensure compliance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
- Streamlined patient admission process, significantly reducing wait times by meticulously organizing and updating patient records.
- Enhanced team communication with efficient coordination of patient care activities, resulting in smoother operation and patient satisfaction.
- Increased department efficiency by organizing and maintaining stock of medical supplies, ensuring readiness for patient care needs.
- Supported healthcare quality improvement initiatives by participating in audits and suggesting process enhancements based on observed challenges.
- Enhanced inter-departmental communication by serving as liaison between health unit and other hospital departments, ensuring cohesive patient care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Facilitated communication between healthcare providers, patients, and families to enhance patient care.
- Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
Patient Referral Coordinator
Dartmouth Hitchcock Medical Center
Bedford, NH
06.2010 - 07.2022
- Coordinated patient referrals and appointments to optimize workflow efficiency.
- Managed communication between healthcare providers and patients, ensuring timely processing of referrals.
- Implemented electronic health record systems for accurate tracking of referral statuses.
- Streamlined patient intake processes, improving overall satisfaction and reducing wait times.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
Education
Associate of Science - Medical Coding And Billing
Nashua Community College
Nashua, NHSkills
- Critical thinking
- Workplace professionalism
- Patient registration
- Process improvement strategies
- Workflow coordination
- Multidisciplinary team collaboration
- Supply restocking
- Document management
- Training and mentoring
- Medical records management
- EMR updating
- Team coordination across departments
- HIPAA compliance
- Medical terminology proficiency
- Emergency response support
- Patient relations
- Basic life support for health care providers (BLS)
- Decision-making
- HIPAA guidelines
- Process improvement
- Experience with Epic Systems
- Department collaboration
- Professionalism and ethics
Certification
BLS certification (American Heart Association)
CPI training certification
Timeline
Patient Referral Coordinator
Dartmouth Hitchcock Medical Center
06.2010 - 07.2022
Health Unit. Coordinator, Emergency Dept
St Joseph Hospital
12.1996 - Current
Associate of Science - Medical Coding And Billing
Nashua Community College