SANDY RODRIGUEZ-GARCIA
Josephine,TX
Summary
Dedicated bilingual individual committed to providing optimal customer care service and support. Excellent communication and organizational skills combined with dependable, forward-thinking approach. Compassionate, communicative and collaborative professional demonstrating exemplary skills in direct customer care demeanor cultivated over 10+ years of superior healthcare administrative experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
UNIT TECHNICIAN (NNICU), Health Unit Coordinator
Parkland Health and Hospital Systems
DALLAS, TX
05.2018 - Current
- Managed medical records and documentation, maintaining accuracy and confidentiality.
- Coordinated patient admissions and discharges, ensuring smooth transitions in care.
- Scheduled appointments and procedures, optimizing provider time and resource allocation.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Organized patient records, charts, and other documents in an orderly manner.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Received requests for medical records from outside agencies or individuals.
- Prepared detailed reports and unit documentation and distributed completed files.
- Scheduled medical appointments for discharged NICU patients.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Verified parents at front desk check-in for visitation.
- Cleaning and sanitation of medical equipment.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Preformed bottle and gavage feedings.
- Provided care, comfort and emotional support to neonatal patient.
- Collected specimens to prepare for delivery to laboratory.
- Assist with discharge of patient.
- Maintained unit supplies and equipment for medical staff and patient care needs.
Unit Technician (Maternal Fetal Medicine)
Parkland Health and Hospital Systems
DALLAS, TX
10.2017 - 05.2018
- Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
- Coordinated patient care needs with healthcare team and delivered compassionate assistance.
- Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Collected lab specimens in adherence with safety protocols for patient tests.
- Improved patient care, safety and compliance by partnering with nurses.
- Administered personal nursing assistance in pre- and post-operative situations.
- Kept unit well-stocked and efficient with necessary medical supplies.
- Kept instruments and equipment clean and effectively sanitized.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Post Partum Unit Secretary/Newborn Nursery Tech/Patient Care Technician
Baylor Scott & White- Lake Pointe
ROWLETT, TX
04.2016 - 10.2017
- Answered phone calls appropriately and forward important changes and changes to OB-GYN's and Nurses.
- Created hospital patient charts for Labor & Delivery and Post-Partum units for medical transfer.
- Documented accordingly all medical supplies used during medical procedures for insurance claim submissions.
- Obtained newborn vital signs after birth every 30 min for 1 hr to make sure of patients stability.
- Communicated changes in patient conditions and other unit concerns to Labor and Delivery/Post-Partum unit team.
- Performed newborn screening of patient 24hours after birth, bilirubin blood draw and assisted with bathing.
- Obtained mothers vital signs, assisted with all other ADL's after delivery.
- Assisted with discharging mother and infant.
Patient Care Assistant
Doctors Hospital
DALLAS, TEXAS
08.2015 - 04.2016
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
- Used mobility devices and equipment to transport patients.
Home Health Coordinator
Lakeshore Health Care
DALLAS, TX
07.2012 - 08.2015
- Managed phone calls, faxes, email and mail from The Texas Department of Aging and Disability Services, Clients and Employees.
- Documented and managed all clients files, made sure clients services were up to date and approved for.
- Monitored all services and hours provided by the patient care assistant to the client through the states EVV System.
- Submitted hours for payroll and state for processing.
- Warmly welcomed employees and guests and addressed all needs with conscientious support.
- Efficiently organized office functions for staff of our Home Health Agency to continuously improve operations and maximize productivity.
- Advised managers on organizational policy matters and recommended needed changes.
- Evaluated employee job performance and motivated staff to improve productivity.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Managed administrative processes and prepared key reports and documentation.
- Collected and organized documents and supplies for office areas.
- Conducted new employee orientation to foster positive attitude toward organizational objectives.
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Education
High School Diploma -
New Beginnings Christian Academy
Fort Worth, TX07-2022
Medical Assistant -
PCI Health Training Center
RICHARDSON, TX07-2012
Skills
- Customer Care Service
- Patient Scheduling
- Charting Expertise
- HIPAA Compliance
- Charting and Clinical Documentation
- Critical thinking
- Organizational skills
- Medical record management
- Appointment scheduling
Affiliations
Parkland Hospital Rose Award
Certification
CPR & NRP Certified
Timeline
UNIT TECHNICIAN (NNICU), Health Unit Coordinator
Parkland Health and Hospital Systems
05.2018 - Current
Unit Technician (Maternal Fetal Medicine)
Parkland Health and Hospital Systems
10.2017 - 05.2018
Post Partum Unit Secretary/Newborn Nursery Tech/Patient Care Technician
Baylor Scott & White- Lake Pointe
04.2016 - 10.2017
Patient Care Assistant
Doctors Hospital
08.2015 - 04.2016
Home Health Coordinator
Lakeshore Health Care
07.2012 - 08.2015
High School Diploma -
New Beginnings Christian Academy
Medical Assistant -
PCI Health Training Center