LESLIE K JONES
Arlington,TX
Summary
Experienced professional with a proven track record of providing quality patient care in medical settings. Strong observational skills and excellent patient evaluation abilities. Skilled in cultivating strong patient rapport and delivering patient education. Years of client interface experience, bringing strategic planning and people skills. Dedicated to customer satisfaction and contributing to company success. Prepared to make a significant impact with a background in content analysis and evaluation. Ensures compliance with guidelines and maintains high-quality standards. Strong focus on team collaboration and achieving results. Adapts seamlessly to changing needs. Reliable and resourceful, utilizing critical thinking and communication skills to drive successful outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Technician II /Health Unit Coordinator
ADVENT HEALTH
Mansfield, TX
01.2025 - 04.2026
- Provide direct patient care under the supervision of a registered nurse.
- Obtain and document vital signs, height, weight, pain levels, and patient observations.
- Assist patients with activities of daily living, mobility, hygiene, and comfort measures.
- Prepare patients for exams, procedures, and treatments.
- Perform EKGs, blood glucose checks, splinting assistance, and other delegated tasks.
- Monitor patient condition and promptly report changes to nursing staff.
- Manage communication at the nurses’ station, including phones, call lights, and patient requests
- Coordinate admissions, transfers, discharges, and patient flow.
- Maintain patient charts, records, and unit documentation.
- Communicate effectively with departments such as radiology, lab, housekeeping, and transport.
- Collect blood, urine, and other laboratory specimens following proper procedures.
- Perform venipuncture and obtain lab draws as ordered.
- Insert peripheral IV lines according to policy, training, and competency validation.
- Ensure proper labeling and timely transport of specimens to the laboratory.
- Maintain supplies, stock rooms, and clean patient care areas.
- Follow infection control, safety, and emergency protocols at all times.
Patient Care Technician - Medical Day/Pre-Op
Methodist Mansfield Medical Center
Mansfield, TX
12.2024 - 11.2026
- Greet and escort patients to the pre-operative area in a professional and reassuring manner.
- Verify patient identity using approved safety protocols.
- Assist with obtaining and documenting vital signs, height, weight, and other baseline measurements.
- Prepare patient rooms, stretchers, and equipment for incoming surgical patients.
- Help patients change into surgical gowns and secure personal belongings according to facility procedures.
- Assist nursing staff with pre-operative tasks such as skin preparation, specimen collection, EKGs, blood glucose checks, and other delegated duties.
- Ensure patients are comfortable, warm, and informed while awaiting surgery.
- Observe and report changes in patient condition, pain, anxiety, or concerns to the registered nurse promptly.
- Transport patients safely to surgery, testing departments, or recovery areas as directed.
- Maintain cleanliness, stock supplies, and ensure pre-op areas are organized and ready for patient care.
- Follow infection prevention, safety, and confidentiality standards at all times.
- Provide emotional support to patients and families while maintaining a calm and caring environment.
- Assist with post-procedure patient flow and room turnover when needed.
CNA / PCT Med-Surg
Texas Health Arlington Memorial/Rockwall
05.2022 - 12.2023
- Assists patients according to the plan of care
- Collects patient data and identifies and reports significant findings to nurses
- Assists in admission/transfer/discharge
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Performs technical procedures safely and proficiently
- Takes action to reduce or eliminate patient risk
- Enters orders into the computer or manual system if applicable
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities, promoting independence and dignity.
Associate Content Analyst
Genpact
03.2018 - 12.2021
- Investigate and resolve issues reported on the client's site such as requests for account support and reports of potentially abusive content
- Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users
- Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site
Certified Nursing Assistant / Activities Assistant
Heritage Oaks
03.2019 - 09.2020
- Read and recorded temperature, pulse, and respiration
- Directed patients in the prescribed range of motion exercises and in the use of braces or artificial limbs
- Provided transportation, assistance, and companionship to clients
- Assisted with ADLs
- Assisting with residents' activities
Certified Nursing Assistant
James L West
08.2016 - 08.2018
- Read and recorded temperature, pulse, and respiration
- Directed patients in the prescribed range of motion exercises and in the use of braces or artificial limbs
- Provided transportation, assistance, and companionship to clients
- Assisted with ADLs
PSLB - Cash and Trade Proc Rep 2
Adecco
12.2016 - 11.2017
- Primary responsibility for this position is to process Public Sector applications specifically in client-impacting and quality control functions such as intercept, sRGB review, end-of-day cutoff, dispatch auto-verification, reject processing, data entry, etc
- Professionally interact with team members, peers, and managers across shifts to ensure client timelines and quality requirements are met
Certified Nursing Assistant Trainee
James L West
06.2016 - 08.2016
- Read and recorded temperature, pulse, and respiration
- Directed patients in the prescribed range of motion exercises and in the use of braces or artificial limbs
- Provided transportation, assistance, and companionship to clients
- Assisted with ADLs
Pharmacy Technician Trainee
Walmart
04.2015 - 05.2016
- Answered and screened up to 200 phone calls for the staff pharmacist in a friendly, efficient manner daily
- Verified accuracy and completeness of information on prescription and refill requests
- Mastered HEB Pharmacy Standard Operating Procedures (SOPS)
- Provided accurate and appropriate information in response to customer inquiries
- Maintained and verified that info in the computer system was up-to-date and accurate
- Identified and resolved system and account issues
Pharmacy Clerk
Walgreens
03.2014 - 04.2015
- Maintained new patient profiles and prescriptions
- Communicated directly with doctors' offices via telephone, fax, and email, and provided friendly customer service at prescription drop-off and pick-up counters
- Managed accounts selected and helped locate merchandise based on customer needs and desires
- Guaranteed positive customer experiences and resolved all customer complaints
- Correctly directed inbound calls in phone queues to improve call flow
Education
Bachelor of Healthcare Administration - Health Care Management
Abilene Christian University
Abilene, TX06-2027
Associate of Science - Chemistry
Dallas County Community College
Arlington, TX01-2022
Associate of Arts - General Studies
Tarrant County College
Arlington, TX01-2022
Certification, Certified Nurse Aide -
Tarrant County College
Fort Worth, TX01-2016
High School Diploma -
Universal Academy
Coppell, TX01-2014
Skills
- HIPAA compliance
- Opening and Maintaining customer record
- Certified CNA
- Proficient with Microsoft Office Suite
- Organizational skills
- Customer Service-oriented
- Telecommunication skills
- Basic Life Support for Health Care Providers (BLS) Certified
- Content review analysis
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Patient Care Technician II /Health Unit Coordinator
ADVENT HEALTH
01.2025 - 04.2026
Patient Care Technician - Medical Day/Pre-Op
Methodist Mansfield Medical Center
12.2024 - 11.2026
CNA / PCT Med-Surg
Texas Health Arlington Memorial/Rockwall
05.2022 - 12.2023
Certified Nursing Assistant / Activities Assistant
Heritage Oaks
03.2019 - 09.2020
Associate Content Analyst
Genpact
03.2018 - 12.2021
PSLB - Cash and Trade Proc Rep 2
Adecco
12.2016 - 11.2017
Certified Nursing Assistant
James L West
08.2016 - 08.2018
Certified Nursing Assistant Trainee
James L West
06.2016 - 08.2016
Pharmacy Technician Trainee
Walmart
04.2015 - 05.2016
Pharmacy Clerk
Walgreens
03.2014 - 04.2015
Certification, Certified Nurse Aide -
Tarrant County College
High School Diploma -
Universal Academy
Bachelor of Healthcare Administration - Health Care Management
Abilene Christian University
Associate of Science - Chemistry
Dallas County Community College
Associate of Arts - General Studies
Tarrant County College