Arnela Dzananovic
Pinellas Park
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator/Patient Care Technician
Johns Hopkins All Children's Hospital
St. Petersburg
01.2020 - 05.2023
- Provided patient care, performed vitals and other tasks to assure quality and safe patient care.
- Maintained accurate patient records, safeguarding data confidentiality to protect patient information.
- Supported nursing staff by managing administrative tasks and ensuring timely documentation.
- Managed communication between healthcare staff and families effectively.
- Coordinated communication between departments to enhance collaboration on patient care needs.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Facilitated inventory management of medical supplies for the unit.
- Assisted with orienting new employees to departmental procedures.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
Patient Care Technician
Largo Medical Center
Largo
10.2019 - 12.2019
- Coordinated patient care and assisted with activities of daily living to enhance patient comfort and recovery.
- Monitored vital signs and reported changes to healthcare team.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Documented patient information accurately in electronic health records.
- Collaborated with multidisciplinary teams for comprehensive patient care.
- Prepared and transported patients for diagnostic procedures and tests.
- Safely transported patients between departments and appointments.
- Monitored and replenished medical supplies to ensure continuous availability for patient care.
- Provided education to patients on post-treatment care and health management strategies to promote recovery and prevent complications.
Billing Specialist
Laser Spine Institute
Tampa
03.2010 - 12.2015
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Managed patient billing processes, ensuring clarity in communication with patients.
- Managed insurance verification for surgical procedures and services.
- Conducted pre-authorization and insurance verifications.
- Coordinated with medical staff to promptly resolve billing discrepancies, enhancing patient satisfaction.
- Analyzed billing data to identify trends and improve accuracy.
- Executed tasks assigned by management to streamline operations.
- Assisted in training new staff on billing procedures and systems.
Education
Bachelors - Health Services Administration and Management
St. Petersburg College
St. Petersburg, FL12-2022
Associates - Arts
St. Petersburg College
St. Petersburg, FL07-2017
Skills
- Healthcare software
- Medical terminology proficiency
- HIPAA compliance
- Quality assurance practices
- Patient education
- Medical coding software
- Interdepartmental coordination
- Administrative support
- Time management
- Team collaboration
- Attention to detail
- Critical thinking
- Problem solving
- Training and mentoring
Languages
Croatian
Professional
Certification
- CPR
- Scrum Master
- BLS
Timeline
Health Unit Coordinator/Patient Care Technician
Johns Hopkins All Children's Hospital
01.2020 - 05.2023
Patient Care Technician
Largo Medical Center
10.2019 - 12.2019
Billing Specialist
Laser Spine Institute
03.2010 - 12.2015
Bachelors - Health Services Administration and Management
St. Petersburg College
Associates - Arts
St. Petersburg College