Amber Modlin
Franklin,IN
Summary
Dynamic healthcare professional with experience at Franciscan Health Indianapolis, excelling in patient care coordination and records management. Proven ability to enhance unit efficiency through training and workflow optimization. Skilled in HIPAA compliance and critical thinking, ensuring high-quality patient support and safety in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Health Unit Coordinator/Patient Care Technician
Franciscan Health Indianapolis
06.2017 - Current
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
Critical Care Unit Secretary/Cardiac Monitor Technician
Johnson Memorial Health
10.2011 - 06.2017
- Demonstrated exceptional customer service skills while fielding phone calls, answering questions, and directing inquiries to appropriate personnel within the Critical Care Unit.
- Collaborated with interdisciplinary team members to optimize workflow processes and improve overall efficiency within the unit.
- Assisted nursing staff with patient admissions, transfers, and discharges for seamless transitions within the Critical Care Unit.
- Maintained an organized environment within the Critical Care Unit through efficient filing and documentation practices.
- Contributed to patient satisfaction by providing compassionate support and assistance to patients'' families during their time in the unit.
- Received and routed laboratory results to correct clinical staff members.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Collaborated with healthcare team to maintain quality patient care.
Certified Nursing Assistant
Greenwood Village South
09.2003 - 09.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
State Certified Nursing Assistant
Central Nine Career Center
Greenwood, IN04-2003
Skills
- Critical thinking
- Records management
- Professionalism and ethics
- Patient registration
- Workflow coordination
- Supply restocking
- Training and mentoring
- HIPAA compliance
- Chart assembly
- Unit reception
- Inventory and restocking
- Basic life support for health care providers (BLS)
- Epic systems
Timeline
Health Unit Coordinator/Patient Care Technician
Franciscan Health Indianapolis
06.2017 - Current
Critical Care Unit Secretary/Cardiac Monitor Technician
Johnson Memorial Health
10.2011 - 06.2017
Certified Nursing Assistant
Greenwood Village South
09.2003 - 09.2020
State Certified Nursing Assistant
Central Nine Career Center
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