Tommie D. Taylor
Crossville,TN
Summary
Detail-oriented Dental Insurance Coordinator with extensive experience in electronic insurance claims processing, patient care coordination, and administrative support within healthcare setting. Proven track record in enhancing claim approval rates and streamlining administrative tasks. Skilled in team collaboration and communication consistency aiming to elevate patient satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Health Unit Coordinator - Emergency Room
Covenant Medical Center
Crossville, Tennessee
11.2024 - Current
- Provide administrative support to nursing staff as needed.
- Performs clerical duties related to procedures such as discharge, transfer, and death
- Ensures STAT orders are brought to the attention of nursing personnel
- Transcribes physician orders accurately and in a timely manner and notifies consults as ordered
- Assist physicians in obtaining reports from lab, radiology, etc.
- Obtain patient records from other facilities assuring appropriate discharge disposition in electronic medical records
- Schedule patient tests and diagnostic procedures, as ordered by physician
- Answer/handle all incoming calls to Emergency Department
- Schedule transfers with EMS and other transport services
Patient Engagement Lead/Office Manager-Powell,TN
Crossville Family Dentistry
Crossville , Tennessee
01.2024 - 03.2025
- Evaluated existing patient engagement initiatives and identified areas for improvement
- Created reports summarizing data from patient engagement activities.
- Responded promptly to inquiries from patients regarding their care options or other matters
- Managed patient check-in process, ensuring accurate data entry of insurance and personal information
- Processed insurance verifications and authorizations to ensure coverage of services
- Conducted financial counseling with patients, explaining payment options
- Processed patient copays, deductibles, and other payments, ensuring accurate financial records
- Handled high volume of incoming calls
Insurance/Treatment Coordinator
Amanda Thompson, DMD, PC
Birmingham, Alabama
06.2007 - 08.2015
- Provided education to patients about their treatment plan, medications and follow-up care instructions
- Coordinated patient care plans with physicians and other healthcare providers
- Collaborated with insurance companies regarding preauthorization requirements for specific treatments or procedures
- Scheduled appointments for patients and coordinated follow-up visits as needed
- Conducted treatment and financial counseling with patients
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues
- Opened and closed office daily
- Handled daily bank deposits
- Managed the daily operations of the office including ordering supplies, maintaining equipment.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Successfully achieved monthly production goals set, increasing office's overall revenue.
Education
Some College (No Degree) - Psychology
Roane State Community College
Harriman, TNHigh School Diploma -
Rockwood High
RockwoodSkills
- Multidisciplinary team collaboration
- Process improvement strategies
- Electronic practice management (EPM)
- Dental/Medical insurance billing and coding
- Office administration
- Patient care coordination
- Critical thinking
Certifications
- OSHA Certification - 03/24
- HIPAA Certification - 03/24
Timeline
Health Unit Coordinator - Emergency Room
Covenant Medical Center
11.2024 - Current
Patient Engagement Lead/Office Manager-Powell,TN
Crossville Family Dentistry
01.2024 - 03.2025
Insurance/Treatment Coordinator
Amanda Thompson, DMD, PC
06.2007 - 08.2015
Some College (No Degree) - Psychology
Roane State Community College
High School Diploma -
Rockwood High