Natalie Nielsen
Salt Lake City,Utah
Summary
Dynamic Health Unit Coordinator with extensive experience at Primary Children's Inpatient Psychiatry, excelling in training and mentoring staff. Proven ability in crisis intervention and patient care coordination, fostering effective multidisciplinary collaboration. Recognized for enhancing team performance and maintaining HIPAA compliance while ensuring a safe environment for patients.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Health Unit Coordinator/Behavioral Health Specialist
Primary Children's Inpatient Psychiatry
Taylorsville, Utah
02.2022 - Current
- Managed front desk operations to ensure smooth communication and support for patients and staff.
- Trained and onboarded Behavioral Health Specialists to ensure competency in core job functions, enhancing team effectiveness.
- Processed, organized, and maintained patient and unit records to ensure accurate documentation and compliance.
- Assisted with the admission and discharge of patients.
- Demonstrated effective teamwork, prioritization, communication, and organization.
- Monitored patients for escalation, and diffused difficult behaviors, contributing to a safe environment.
- Taught groups, including goal setting, skill building, relaxation, and reflection.
Health Unit Coordinator/Behavioral Health Specialist
St. George Regional Hospital, Behavioral Health Unit
St. George, Utah
07.2021 - 02.2022
- Collaborated with nursing, therapy, and interdisciplinary teams to optimize patient care.
- Facilitated patient admission, discharge, and transfer processes to ensure smooth transitions.
- Processed, organized, filed, and maintained patient and unit records.
- Managed front desk operations, addressing patient inquiries and providing essential support.
- Demonstrated effective teamwork, prioritization, communication, and organization.
Care Coordinator
Pathways of Maine
Bangor, ME
10.2019 - 06.2021
- Developed individualized care plans addressing clients' behavioral, emotional, and physical needs, enhancing overall client well-being.
- Collaborated with educational, vocational, medical, and behavioral health providers and member's natural supports to integrate care across life domains.
- Coordinated access to resources tailored to client needs, facilitating timely and effective care.
Behavioral Health Professional
Pathways of Maine
09.2017 - 10.2019
- Delivered crisis de-escalation interventions to clients in home, community, and school settings.
Assistant Team Leader
Cinnamon Hills Youth Crisis Center
Saint George, UT
11.2016 - 07.2017
- Supervised youth ages 12 - 17 to foster a safe and supportive environment.
- Prevented disruptive, violent, and harmful behaviors through proactive intervention techniques.
- Documented daily activities and behaviors of youth to track progress and inform program adjustments.
Store Manager
Hollister
Salt Lake City, UT
06.2013 - 10.2016
- Recruited, trained and developed staff of 45+ employees.
- Coordinated monthly staff schedules while ensuring adherence to budgeted hours.
- Merchandised, oversaw floor set changes and set marketing.
- Assessed marketing strategies to enhance overall store performance.
- Conducted quarterly inventory checks to maintain accurate stock levels.
Education
B.S. - Business Administration
Utah Tech University
Saint George, Utah01.2013
Skills
- Professionalism and ethics
- Multidisciplinary team collaboration
- Effective communication
- Recruitment
- Job applicant interviews
- New hire orientations
- Onboarding processes
- Training and mentoring
- Patient care coordination
- Unit reception
- Conflict resolution
- Crisis intervention strategies
- Case management
- Record management
- Data entry accuracy
- Time management
- Problem solving
- Attention to detail
- Critical thinking
- HIPAA compliance
- Employee engagement
- Administrative support
- Annual evaluations
Volunteer Experience
- Volunteer, Juvenile Detention Center, Salt Lake City, UT, 08/2024 - 12/2024
- Volunteer, Sage Mountain Sanctuary, Peoa, UT, 07/2022 - 10/2023
- Volunteer, Providing Animals With Support (PAWS), St. George, UT, 06/2021- 11/2021
- Volunteer, Farmshire Animal Sanctuary (remote), Waynesville, NC, 12/2020 - 05/2021
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Health Unit Coordinator/Behavioral Health Specialist
Primary Children's Inpatient Psychiatry
02.2022 - Current
Health Unit Coordinator/Behavioral Health Specialist
St. George Regional Hospital, Behavioral Health Unit
07.2021 - 02.2022
Care Coordinator
Pathways of Maine
10.2019 - 06.2021
Behavioral Health Professional
Pathways of Maine
09.2017 - 10.2019
Assistant Team Leader
Cinnamon Hills Youth Crisis Center
11.2016 - 07.2017
Store Manager
Hollister
06.2013 - 10.2016
B.S. - Business Administration
Utah Tech University