Janelle Springette
Miami,FL
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices / facilities. Successfully oversee patient services, supply management and human resources. Develop and lead productive and efficient office staff. Contribute to high-volume medical practice by providing exceptional customer service.
Overview
9
9
years of professional experience
Work History
Health Unit Coordinator /Staff Development Coordinator
Conway Lakes Health & Rehabilitation Center
02.2010 - 08.2019
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Streamlined daily operations for increased productivity by delegating tasks and supervising nursing staff.
- Maintained high standards of hygiene, infection control, and patient safety by rigorously adhering to facility policies and procedures.
- Educated patients and their families about disease management strategies, medication administration techniques, and self-care skills to promote health maintenance at home.
Education
Skin Therapist - Full Specialist - Esthetics
Hollywood Institute of Beauty Careers
Hollywood, FL02.2024
Licensed Practical Nurse - Nursing
Miami Lakes Educational Center
Miami Lakes, FL09.2009
High School Diploma -
Monsignor Edward Pace High School
Opa-locka, FL05.2005
Skills
- Multidisciplinary Team Collaboration
- Professionalism
- Telephone etiquette
- Employee Supervision
- Basic Life Support for Health Care Providers (BLS)
- EMR Updating
- Patient Education
- Critical Thinking Abilities
- Teamwork and Collaboration
- Multitasking Capabilities
- Customer Service Oriented
- Reception Area Maintenance
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Health Unit Coordinator /Staff Development Coordinator
Conway Lakes Health & Rehabilitation Center
02.2010 - 08.2019
Skin Therapist - Full Specialist - Esthetics
Hollywood Institute of Beauty Careers
Licensed Practical Nurse - Nursing
Miami Lakes Educational Center
High School Diploma -
Monsignor Edward Pace High School
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