Kryseda Hendricks
Brooklyn,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive Police Dispatcher bringing over 4 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
11
11
years of professional experience
Work History
Cash logistic processor
Brinks Inc.
05.2022 - 09.2023
- Verifying orders and preparing orders for banks, ATMs, cashier, tellers, commercial customers
- Performing a critical function that requires attention to detail, integrity and teamwork.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
Police Communication Technician
New York Police Department
02.2019 - 02.2021
- Perform all other clerical and administrative duties related to the provision of emergency service
- Ensure security and confidentiality of all incident logs and equipment
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch, and firefighting crews
- Trained over 100 trainees in emergency operating calls and dispatching for transit and police division.
- Enhanced emergency response efficiency by accurately prioritizing and dispatching calls for service.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Dispatched calls to appropriate agencies and officers on duty.
- Assisted callers in emergency situations with appropriate information and support.
- Ensured officer safety through constant communication, providing essential information about incidents and potential hazards.
- Assistant dispatcher supervisor
Driver /Armored Truck Driver
Dunbar Armored
08.2017 - 03.2018
- Guarded valuables and money bags during transfer and receipt to guarantee safe delivery
- Performed safety and security of armored vehicles by properly securing valuables, locking vehicle doors and consistently observing surroundings
- Dispatched trucking routes
- Maneuvered truck into loading and unloading positions to efficiently load and unload vehicle's cargo, lifting to 45 pounds
- Supervised unloading and loading of valuables, cash and important artifacts to verify proper delivery of requested items.
Correction Officer
New York Department of Corrections
09.2012 - 09.2014
- Operates radios, telephones, and other communication equipment
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments
- Trained and managed new employees and trainees.
- Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
- Prepared reports to document incidents and violations.
- Supervised inmates during meals, recreation and other activities.
- Restrained juvenile inmates when disturbances required physical intervention.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
Education
Bachelor of Science - Criminal Justice
Monroe College Bronx
The Bronx, NY07.2018
Skills
- Attention to Detail
- Customer Service
- Conflict Resolution
- Time Management/ organization abilities
- Problem-Solving
- Security
- Leadership skills
- Multitasking Abilities
- Clerical Support
- Dispatching
- Weapon training with Firearm
- Microsoft Access Word, Power Point, Outlook, Spreadsheet
- Calm under pressure
- Technical proficiency
Timeline
Cash logistic processor
Brinks Inc.
05.2022 - 09.2023
Police Communication Technician
New York Police Department
02.2019 - 02.2021
Driver /Armored Truck Driver
Dunbar Armored
08.2017 - 03.2018
Correction Officer
New York Department of Corrections
09.2012 - 09.2014
Bachelor of Science - Criminal Justice
Monroe College Bronx
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