KRYSTAL ADODO
The Shyrne Group
Fontana,CA
1
Certification
5
years of professional experience
Creative and data-driven marketing professional with experience in live entertainment, audience engagement, and data analytics. Skilled in social media, content creation, KPI tracking, and performance analysis, with hands-on experience in Excel and Tableau. Passionate about music and entertainment and eager to combine creativity and analytics to create engaging digital experiences.
Work History
Floor Lead
1 Year 5 Months- Promoted to Floor Lead within two months of hire during probationary period - in recognition of strong leadership, reliability, and sales performance
- Greet guests with professionalism and enthusiasm, ensuring a positive and welcoming environment for all customers
- Handle and reconcile large cash volumes daily while maintaining accurate audit and inventory records
- Answer and manage high call volumes, providing efficient, knowledgeable support to enhance customer experience and retention
- Oversee floor operations, delegating tasks and coordinating with team members to ensure seamless workflow and high sales conversion
Operations Coordinator
2 Years 4 Months- Ensuring smooth and efficient front of house operations by warmly greeting guests and addressing inquiries with a friendly and professional demeanor, enhancing overall guest satisfaction
- Utilizing Excel, Tableau, and SQLite to analyze client feedback and appointment data, driving improvements in service delivery and guests experience
- Working closely with administration, security, and maintenance teams to ensure a safe, clean, and welcoming environment for all guests, fostering a positive atmosphere
- Monitor and tracking key performance indicators (KPIs) related to guest satisfaction and service efficiency. Providing regular reports to management and suggesting improvements based on data insights and dealing with emergencies in a timely and effective manner
- Assisting in evaluating costs and optimizing budget allocation to maintain a high standard of service while ensuring financial efficiency
- Actively listen to guest feedback, facilitating communication between guests, employees, and management to continuously enhance the client experience and address any concerns promptly
- Supporting the setting and achievement of departmental goals by implementing strategies that improve client satisfaction and operational efficiency, contributing to a welcoming and customer-centric environment
Sales Specialist
5 Months- Analyzed Net Promoter Score (NPS) data to identify opportunities for improving customer interactions, leading to a more positive and engaging in-store environment
- Assisted and guided 10 customers individually on their first day in the store, ensuring efficient setup and management of their devices, which contributed to high customer satisfaction and immediate problem resolution
- Conducted diagnostic assessments on iPhones, MacBooks, and iPads, facilitating quick and accurate issue evaluations, thereby enhancing the overall customer service experience
- Completed relevant certifications and training in customer service and communication, continually enhancing skills to provide exceptional service and support to customers
Peer Health Educator
1 Year- Answered phones, redirected calls, and scheduled appointments, providing courteous and efficient service to customers and ensuring smooth office operations
- Conducted one-on-one sessions to educate individuals on various health topics, such as physical and mental health, time management, and drug safety, using evidence-based data to ensure clear and effective communication
- Collected and analyzed data related to health outcomes and program effectiveness, enabling data-driven decision-making to enhance customer education initiatives and interventions
- Created engaging content for social media platforms, brochures, articles, and presentations to effectively communicate important information to target audiences, utilizing data to ensure accuracy and relevance
- Facilitated outreach programs, lectures, and workshops, integrating data-driven material and utilizing electronic resources to deliver impactful and informative sessions to customers
- Prepared comprehensive reports, articles, and presentations to communicate data findings, program outcomes, and research results to colleagues, ensuring transparency and continuous improvement in service delivery
Education
BS - Nutrition Science
Skills
Content Creation
Social Media Management
KPI Tracking
Data Analysis
Social Media Analytics
Canva
Audience Engagement
Short-Form Videography
Excel
Tableau
Microsoft Office
Certification
Data Analytics, SQL Bootcamp
Timeline
Floor Lead
The Shyrne Group
04.2025 - CurrentRead More
Sales Specialist
Apple
08.2023 - 01.2024Read More
Operations Coordinator
Live Nation Entertainment
09.2022 - 01.2025Read More
Peer Health Educator
Health and Wellness Center
05.2021 - 05.2022Read More
California State University, Pomona
BS from Nutrition Science
Read More