Krystal Ashway
Kennesaw,GA
Summary
Detail-oriented Administrative Office Manager with several years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player experienced in managing workflows, and enhancing team performance to drive efficiency and customer satisfaction. Proven ability to foster positive client relationships and manage complex tasks effectively.
Overview
24
24
years of professional experience
Work History
Administrative Office Manager
Applied Technical Services, LLC
Marietta, GA
06.2021 - Current
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Processed invoices for payment in a timely manner.
- Managed travel arrangements for employees attending conferences and fieldwork.
- Ordered office supplies and equipment when necessary.
- Provided guidance to junior staff on administrative tasks when required.
- Maintained comprehensive records of business transactions and office activities for audit purposes.
- Proficient in managing ATS systems, including LIMS, Traverse, Kinetic, and billing within the IP Track software for multiple mill locations for invoicing.
- Enjoy traveling and meeting customers on-site, working alongside the team, and assisting managers in the field with the day-to-day administrative tasks to comply with customers' needs.
Realtor Sales Associate
Atlanta Communities
Woodstock , GA
10.2001 - 12.2024
- REO/Foreclosure specialist for 10 years, premier agent for multiple banks/corporations managed on average 60+ properties monthly.
- Represented buyers and sellers in major real estate transactions.
- Expanded new business with implementation of effective networking and marketing strategies and generation of sales collateral.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Promoted sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms.
- Advised clients on market conditions, prices and legal requirements.
- Managed departmental associates to provide optimal productivity for multi-building campus.
Sales Consultant
Scholastic Book Fairs
Kennesaw, GA
05.2017 - 05.2021
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Elevated new business opportunities and implemented effective networking strategies across the Southeast.
- Oversaw and supervised onsite consultant teams and liaised between team and business executives.
- Identified, coordinated and participated in client relationship-building activities and meetings.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Managed portfolio of 300 accounts, executing daily outbound calls and contacting new and existing customers to identify products and services that address critical needs.
Food Service Manager
Cobb County School District
Marietta, Georgia
05.2015 - 05.2017
- Established and managed effective controls for labor and inventory costs.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained and mentored up to 7 new employees each quarter.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
Education
Business Administration And Management
Kennesaw State University
Kennesaw, GACompleted 6 Month Managerial Training Course
Cobb County School District
Marietta, GA 07.2016
Nursing/Business
Saginaw Valley State University
Bay City, MI08.1994
Registered Medical Assistant - Nursing
Ross Medical Education
10.1991
Skills
- MS Office proficiency
- Salesforce and CRM expertise
- Telecommuting software knowledge
- Web technologies and services
- Team supervision
- Staff training
- Credit and collections management
- Document management
- Administrative support
- Account management
- Customer retention strategies
Accomplishments
- Awarded “#1 in the company” for rebooking/booking fairs in 2020/2021.
- Increased revenue 20% in 2018.
- Exceeded companies individual/territory sales goals in 2019 and 2020, earning bonuses and finishing in the top 10 of all sales consultants in the southeast in 2019.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the year for outstanding performance and team contributions. Member of the multi-million dollar club in Cherokee County 2012-2014.
- Awarded Premier Agent designation with HSBC corporation in 2010-2013 for over achievement in sales volume and property management performance.
Timeline
Administrative Office Manager
Applied Technical Services, LLC
06.2021 - Current
Sales Consultant
Scholastic Book Fairs
05.2017 - 05.2021
Food Service Manager
Cobb County School District
05.2015 - 05.2017
Realtor Sales Associate
Atlanta Communities
10.2001 - 12.2024
Business Administration And Management
Kennesaw State University
Completed 6 Month Managerial Training Course
Cobb County School District
Nursing/Business
Saginaw Valley State University
Registered Medical Assistant - Nursing
Ross Medical Education