Kelly Maynard
Wakefield,RI
Summary
Positive, upbeat and highly motivated, bringing more than 25 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers and co-workers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
35
35
years of professional experience
Work History
Administrative Office Assistant
Providence Bay Fish Company
Wakefield, RI
03.2024 - Current
- Accounting and Financial Management.
- Manage full-cycle accounting, including accounts payable, accounts receivable, bank reconciliations, and financial reporting.
- Maintain accurate and organized financial records across multiple entities.
- Process accounts payable, issue payments, and ensure timely vendor payments.
- Record and reconcile bank transactions, credit card expenses, and intercompany transfers.
- Oversee general ledger maintenance, and assist with month-end and year-end close processes.
- Created pro forma invoices for overseas clients.
- Assess bills of lading for accurate and relevant information.
Gallery Manager
The Glass Station Studio and Gallery
Wakefield, RI
05.2021 - Current
- Track inventory and sales, receive new inventory, price products and oversee public relations and social media campaigns.
- In charge of wholesale accounts: receiving new products, shipping our inventory to galleries across the US and managing payments through Quickbooks.
- Set gallery priorities, lead team to reach or exceed sales targets and drove special growth initiatives.
- Boost revenue streams by devising and implementing new market strategies and consistently exceed sales targets during both prime seasons and off-seasons.
- Delegating work to staff, setting priorities and goals.
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Develop and mentor team members to provide hospitable, professional service while adhering to established service models.
Head Bartender
Mews Tavern
Wakefield, RI
02.2001 - 05.2021
- Balanced daily registers and generated sales reports for management.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication, and dealing with intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
Real Estate Agent
Key Real Estate Team
Wakefield, RI
01.2020 - 01.2021
- Planned and coordinated open house events to move properties.
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
- Applied various methods to build client base, including networking, email and social media.
- Coordinated appointments with prospective buyers to showcase houses and plots.
Research Assistant
Ocean Technology Foundation
Groton, CT
04.2002 - 12.2004
- Implemented quality control measures for research methodologies.
- Recording data precisely and managed source documentation.
- Interacted and connected with diverse range of participants, both in person and by telephone.
- Summarized research data into tables, graphs and narratives.
Customer Service Associate
Granite State Whale Watch
Rye Beach, NH
06.1997 - 09.2000
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Office Assistant
New England Signal Systems, INC
Northwood, NH
06.1990 - 08.1996
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided administrative support to the office manager and other staff members.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Education
Bachelor of Arts - Marine Affairs
University of Rhode Island
Kingston, RI05.2000
Skills
- Multitasking and Prioritization
- Understanding Customer Needs
- Documentation and Reporting
- Team Building
- Team Leadership
- Verbal and Written Communication
- Complex Problem Solving
- Computer Skills
- MS Office Proficiency
- Quickbooks
- Payroll Software
- Cash Out and Tip Out Recording
- Data Entry and Maintenance
- Professional and Courteous
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Hiring and Training
- Teamwork and Collaboration
- Problem Resolution
- Managing Operations and Efficiency
- Work Planning and Prioritization
- Technical Proficiency
- Goal Setting
- Project Planning
- Strategic Planning
- Customer Relationship Management
- Time Management
- Negotiation and Conflict Resolution
Affiliations
- Youth Soccer Volunteer Coach 2018-2020
- Girl Scouts of America Volunteer
- Relay For Life Volunteer Coordinator
Timeline
Administrative Office Assistant
Providence Bay Fish Company
03.2024 - Current
Gallery Manager
The Glass Station Studio and Gallery
05.2021 - Current
Real Estate Agent
Key Real Estate Team
01.2020 - 01.2021
Research Assistant
Ocean Technology Foundation
04.2002 - 12.2004
Head Bartender
Mews Tavern
02.2001 - 05.2021
Customer Service Associate
Granite State Whale Watch
06.1997 - 09.2000
Office Assistant
New England Signal Systems, INC
06.1990 - 08.1996
Bachelor of Arts - Marine Affairs
University of Rhode Island
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