Krystal Bueno

• Investigates and prevents fraudulent activities, ensuring the financial integrity of an organization
• Utilizing techniques including data analytics software and fraud detection models
• Gathering evidence, taking statements and producing reports
• Collaborated with cross-functional teams to enhance client engagement strategies.
• Maintained up-to-date knowledge of banking products and services to assist clients effectively.
• Generated reports to track performance metrics of team members.
• Providing Excellent communication regarding suspicious activity
• Able to multitask, utilize resources, capture complaints
• Exceeding in Risk and controls

• Bank Sales representative member contact, defined guidelines and framework, frontline banking, help members with financial security
• Service members in a consistent and compliant way by identifying immediate and underlying financial needs

• Specialty Realtor with more than 450 locations nationwide used multiline telephone and PC to manage all stages of client orders, and applied conflict resolution skills to assist dissatisfied clients.
• Handled secure client financial information and sensitive private data
• worked as a team for collaborative assistance and constructive feedback
• volunteered with numerous charitable organizations including the Animal defense league, American Red Cross and others
• Supported loan process by gathering loan documentation and assisting with credit report processing and general loan analysis
• Coordinate Blue Martini and Green Martini Office Icons to assist customers with their orders, monitored premises and updated logs and issued passes to maintain security

Between 2015-2017 Helped training and onboarding new employees as a senior employe, sent out email for new hires and helped seek the best candidate for new opportunities