Krystal Burton
Customer service/ merchandiser
Twin Falls,ID
Summary
Hardworking and passionate person that is motivated with strong organizational and problem solving skills eager to secure A customer service orientated position. Were I can put my phenomenal customer skills to work while achieving five star customer satisfaction and being part of a team were my skills could benefit the company.
Overview
4
4
years of professional experience
Work History
Grocery Delivery Driver
Spark
09.2020 - Current
- Improved customer satisfaction by promptly delivering grocery orders with accuracy and professionalism.
- Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
- Maintained a clean and organized delivery vehicle, ensuring safe transportation of perishable goods.
- Promoted positive company image by providing excellent customer service throughout the delivery process.
Customer Service Representative
Cambia Health Solutions
11.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Visual Merchandiser
Premium Retail Services Inc
12.2019 - 12.2021
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
Education
GED - GED
Boise State University
Boise, ID04.2007
Skills
- Professional Appearance
- Patience and Empathy
- Order Accuracy Verification
- Basic Math Competence
- Customer Service Oriented
- Organizational Skills
- Strong
- Effective Communication
- Clean Driving Record
- Reliability and Punctuality
- Teamwork and Collaboration
- Route Planning Abilities
- Ability to Multitask
- Self-Motivation and Discipline
- Decision Making Abilities
- Problem Solving Abilities
- Adaptability and Flexibility
- Quality Assurance
- Mileage Tracking
- GPS Navigation
- Payment Collection
- Dispatch Communication
- Load Balancing
- Cargo Handling
- Order Verification
- Documentation and Reporting
- Map Reading and Navigation Skills
- Safe Driving
- Complex Problem-Solving
- Time Management Skills
- Positive Attitude
- Professional Appearance
- Motor Vehicle Operation
- Pallet Jack Operation
- Customer Needs Assessments
- Vehicle Systems
- Safe Vehicle Operations
- Brand Loyalty
- GPS and Route Planning
- Client Relationship Management
- Verbal and Written Communication
- Local Delivery
- Safe Driving Practices
- Advanced Planning
- Responsible Driver
- Attention to Detail
- Retail Logistics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Cambia Health Solutions
11.2021 - 07.2022
Grocery Delivery Driver
Spark
09.2020 - Current
Visual Merchandiser
Premium Retail Services Inc
12.2019 - 12.2021
GED - GED
Boise State University