Krystal Cambra
Miami Beach,FL
Summary
Hospitality and customer service professional focused on delivering positive guest experiences and supporting efficient daily operations
Overview
10
10
years of professional experience
Work History
Operations Manager
ZZ membership Club
Miami, FL
10.2024 - Current
- worked directly with guest relations, booking and managing all reservations for MFG properties
- Managed daily operations of membership services and support teams to enhance service delivery.
- Oversaw staff scheduling to maintain coverage during peak hours, improving service availability.
- Implemented process improvements for efficient handling of member inquiries.
- Trained new employees on operational procedures and customer service standards.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints promptly to uphold high levels of customer satisfaction.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Collaborated with team leaders on quality audits.
Bartender
LIV nightclub
Miami Beach, Florida
01.2022 - 03.2024
- Prepared and served a variety of cocktails and beverages to club patrons.
- Ensured cleanliness and organization of bar area during high-volume service, enhancing customer experience.
- Managed inventory levels and restocked supplies regularly.
- Fostered engaging interactions with customers, contributing to a welcoming and enjoyable atmosphere.
- Trained new staff on bar procedures and customer service standards.
- Processed payments accurately and efficiently with POS system.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Balanced daily registers and generated accurate sales reports for management, supporting financial accountability.
Hairstylist
Safar Miami
Miami Beach, Florida
06.2016 - 02.2019
- Consulted with clients to determine desired hairstyles and preferences.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Applied special hair treatments and modernized styling techniques to elevate service quality.
- Educated clients on hair care products and maintenance techniques.
- Managed appointment scheduling and client follow-ups effectively.
- Pre-booked future appointments to increase repeat business.
- Cultivated relationships with new clients, boosting client retention through referrals.
- Maintained cleanliness and organization of workstations and tools.
Education
Cosmetology
Beauty School of America
Miami Beach01-2016
Associate of Arts - Communications
Rhode Island College
Providence, RI01-2011
Skills
- Operational efficiency
- Process improvement
- Inventory management
- Staff scheduling
- Team leadership
- Customer service
Timeline
Operations Manager
ZZ membership Club
10.2024 - Current
Bartender
LIV nightclub
01.2022 - 03.2024
Hairstylist
Safar Miami
06.2016 - 02.2019
Cosmetology
Beauty School of America
Associate of Arts - Communications
Rhode Island College