KRYSTAL CAMPBELL

Handled a high volume of inbound and outbound calls, scheduling patient visits and relaying information between patients, families, and clinicians.
• Coordinated with skilled nursing facilities, hospitals, and clinics to ensure seamless continuity of care.
• Processed, uploaded, and organized sensitive medical documentation with accuracy, confidentiality, and compliance standards.
• Delivered exceptional customer service by addressing patient and caregiver inquiries with empathy and professionalism.

• Support both internal and external customers with friendly service and speedy assistance.
• Scan and verify confidential documents with precision and confidentiality.
• Organize and present data in Excel to create meaningful insights and reports.
• Stay on top of emails, schedules, and meetings using Outlook to ensure smooth operations.
• Assisted in the county office with individuals in preparing CalWORKs benefits by guiding them through the application process, offering step-by-step support, and ensuring accurate completion.
• Provide detailed information about CalWORKs eligibility criteria, program requirements, and available benefits to help applicants make informed decisions.
• Collect and organize necessary documents and information from applicants, ensuring all required paperwork is accurately completed and submitted.
• Offer personalized assistance to individuals, addressing questions, concerns, and challenges they may encounter during the application process.

• Assisted customer in the enrollment process of opening our credit card and rewards program by going over all of the perks and benefits of becoming a member.
• Provided comprehensive support to customers, including conflict resolution, cashier duties, and managing fitting rooms, ensuring a positive shopping experience.
• Managed inventory replenishment and recovery efforts to maintain well-stocked and organized merchandise displays.
• Demonstrated exceptional customer service through effective verbal communication, addressing inquiries and concerns with clarity and professionalism.
• Utilized strong interpersonal skills to interact with customers, fostering positive relationships and promoting customer loyalty.
• Adapted quickly to changing priorities and responsibilities to meet the dynamic needs of the retail environment.