Krystal Castillo
New York,NY
Summary
Passionate and empathetic youth advocate eager to mentor young people reach their full potential through positive and meaningful support. Assists youth in navigating various situations using healthy and adequate coping skills. Seeking diverse challenges to gain more knowledge, professional development and career advancement.
Overview
6
6
years of professional experience
Work History
Program Manager/Youth Advocate
Not Another Child
03.2020 - 08.2023
- Curate and design after school programs to create a safe space to at least 30 youth daily. Facilitating workshops and events in office and community. Advocacy, canvassing, afterschool outreach. Survey and data collection to raise awareness on all levels. Conducted assessments to determine types of services
- Providing crisis counseling, mentorship, strategic leadership, mental health awareness, emotional support, liaising on an intergenerational approach; to ensure minimizing societal burdens associated with violence. Recruiting and retaining youth in the community, engaging and building committed relationships. Implementing proactive life skills and alternative techniques to violence through positive reinforcement and recreation.
Residential Aide
Breaking Ground
03.2022 - 11.2022
- Maintain a welcoming and safe, stable environment for 124 residential clients. Hourly rounds to maintain safety and drug prevention. Meal preparation. Reduce risk of patient infection and cross contamination. Determine specific needs and provide most appropriate level of services for each residents well being. Report to case managers and follow individualized service plans
- Greeting guests, signing in and directing guests. Record keeping including documentation of daily attendance, medical records, shift reports, visitors logs and progress notes. Documented residents' mental status, behaviors and patterns. Front desk duties, walkie talkie communication, answering phones, directing calls. Maintained cleanliness and sanitation of Organization of clients correspondence.
- Incident management, crisis interventions and de-escalation communication. Emergency services communication and follow ups.
Sales Representative
Metro Plus
09.2017 - 06.2020
- Educate and provide assistance to qualified individuals with applying for coverage through NY State of Health Marketplace in a Qualified Health Plan (QHP) and insurance affordability programs such as Medicaid and Child Health Plus. Develop and maintain comprehensive knowledge and understanding of services and competitors.
- Cultivate relationships with clients to identify and meet insurance needs to establish trust and rapport. Assist applicants with calling NY State of Health Customer Services Department for assistance with enrolling and/or providing verification documentation. Retained excellent client satisfaction ratings through follow up maintenance and client referrals. Sought out new clients and developed client relationships through networking, direct referrals and lead databases. Managed at least 50 calls per day and increased retention rates by 6%.
- Explain potential eligibility for public/governmental programs, how the federal health insurance premium tax credit and cost-sharing reductions work and outline potential risk factors, if any.
- Describe features and benefits of health insurance coverage, including cost-sharing mechanisms like deductibles, co-pays, co-insurance and how these work and/or affect applicants.
Education
Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Project and Resource Management
- Customer Service and Satisfaction
- Conflict Mediation
- Advocacy (Freedom Agenda, Close Rikers, Innocence Project, Urban Justice)
- Proficient in Microsoft Office and Google Drive
- Community Outreach, Cultural Awareness
- Interpersonal Skills: Empathy, Patience, Integrity
- Data Collection and Analysis
- Detail Oriented
- Discernment
Languages
Spanish
Professional Working
Timeline
Residential Aide
Breaking Ground
03.2022 - 11.2022
Program Manager/Youth Advocate
Not Another Child
03.2020 - 08.2023
Sales Representative
Metro Plus
09.2017 - 06.2020
Criminal Justice
Borough of Manhattan Community College of The City University of New York
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