Krystal Castillo
Sentinel Vet Specialist and Emergency
Missoula,Mt
1
Language
11
years of professional experience
Managed dedicated customer service over 10 years, leveraging multilingual communication and strong attention to detail.
Work History
Customer Service Representative
3 Months- Managed high-volume phone, email, and in-person inquiries for emergency and specialty veterinary services.
- Scheduled appointments, surgical consultations, and follow-up visits while maintaining accurate client records.
- Coordinated urgent patient intake, verified information, and relayed critical details to clinical staff.
- Explained service procedures, estimate details, and hospital policies to support informed client decisions.
- Updated medical charts and communication logs to ensure seamless continuity between departments.
In Home Nanny
8 Months- Supervised daily child care, ensuring safe routines and consistent household structure.
- Coordinated age-appropriate activities supporting learning, play, and developmental growth.
- Prepared nutritious meals and snacks aligned with family preferences and schedules.
- Communicated daily updates with parents regarding behavior, routines, and needs.
- Managed bedtime, nap, and hygiene routines with consistency and calm direction.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
Deli Lead
3 Years 5 Months- Interacted with customers to fulfill orders, offer recommendations, and address any inquiries or concerns.
- Ensured excellent customer satisfaction through prompt, friendly, and efficient service.
- Oversaw the maintenance and cleanliness of deli equipment, coordinating repairs or replacements as needed.
- Trained staff on safe, proper equipment use. Checked deli products for freshness, appearance, and portion control compliance.
- Implemented quality improvement initiatives to enhance the overall deli offering.
CSR
3 Years 10 Months- Achieved and exceeded key performance indicators (KPIs), such as call resolution times, customer satisfaction scores, and first-call resolution rates.
- Prioritized and multitasked to handle multiple customer inquiries simultaneously.
- Managed a high volume of inbound and outbound customer calls to address inquiries, resolve issues, and provide assistance. Utilized active listening and problem-solving skills to identify and address customer needs.
Food Lead
2 Years 11 Months- Reduced costs through efficient scheduling, inventory management, and waste reduction strategies.
- Provided guidance and direction to team members, fostering a positive work environment.
- Maintained a high standard of food quality and safety, including proper storage and handling of ingredients.
Education
Highschool Diploma
Graduated June 2017
Skills
Multilingual Skills
Active Listening
Communication Skills
Problem- Solving
Time Management
Certified Slicer
Kitchen Knives
Food Safety
Ovens and Hot oils
LANGUAGES
English, Spanish
Timeline
Customer Service Representative
Sentinel Vet Specialist and Emergency
07.2026 - CurrentRead More
In Home Nanny
Virginia Duram
11.2025 - 07.2026Read More
Deli Lead
Publix
05.2022 - 10.2025Read More
CSR
Sykes
12.2018 - 10.2022Read More
Food Lead
WAWA
01.2016 - 12.2018Read More
Plant City High
Highschool Diploma
Read More