Professional Summary
Overview
Work History
Education
Skills
Timeline

Tuhin Akhanda

Queens Public Library
Jackson Heights,NY
6
years of professional experience

Detail-oriented administrative professional with over 5 years in customer service, education, and clerical support. Expertise includes data entry, recordkeeping, and office operations, complemented by interpretation experience in medical and court settings. Multilingual in Bengali, English, Hindi, and Urdu, with strong organizational and communication skills to engage effectively with diverse populations.

Work History

Customer Service Specialist

4 Years 1 Month
Queens Public Library | 07.2022 - Current
  • Provide customer service by assisting patrons with programs, services, account inquiries, and information requests.
  • Process registrations, verify information, maintain confidential records, and update databases using Symphony and SAM.
  • Track and analyze operational data using Microsoft Excel and assist with reports and performance monitoring.
  • Coordinate programs by managing schedules, participant communications, documentation, and administrative tasks.
  • Provide technology assistance, troubleshoot user issues, and collaborate with staff to resolve problems and maintain efficient operations.

Adult Learning Support Specialist

11 Months
Queens Public Library | 07.2021 - 06.2022
  • Assisted applicants with registration, enrollment, eligibility documentation, and program requirements for adult education services.
  • Performed accurate data entry and maintained participant and enrollment records using LACES and ASISTS.
  • Administered computer-based BEST Plus assessments while following established testing and documentation procedures.

BENGALI INTERPRETER

1 Year 3 Months
Afrin Translation Inc | 03.2020 - 06.2021
  • Provided accurate in-person Bengali interpretation in hospitals, courts, and business meetings.
  • Assisted immigrants and non-English speakers with government and social services.
  • Collaborated with doctors, attorneys, and social workers to facilitate clear and culturally sensitive communication.

Education

BBA - Bachelor of Business Administration

City College of New York | New York, NY | 05-2027

Associate of Arts - Psychology

LaGuardia Community College | Long Island City, NY | 12-2024

Skills

Customer service
Data processing
Office program coordination
Symphony and SAM
Clerical & Administrative Support
Court interpretation
Customer Inquiry Resolution
Multilingual skills

Timeline

Customer Service Specialist

Queens Public Library
07.2022 - CurrentRead More

Adult Learning Support Specialist

Queens Public Library
07.2021 - 06.2022Read More

BENGALI INTERPRETER

Afrin Translation Inc
03.2020 - 06.2021Read More

City College of New York

BBA from Bachelor of Business Administration
Read More

LaGuardia Community College

Associate of Arts from Psychology
Read More
Tuhin Akhanda