Krystal Chiaramonte
24 Katu Trl Albrightsvile ,PA
Summary
Knowledgeable Regional Lab Manager with skills in leadership, operational planning, and problem-solving. Decisive professional with a quality-driven mindset. Looking to put expertise and experience to good use in a permanent role with a forward-thinking company.
Overview
9
9
years of professional experience
Work History
Regional Lab Outreach Manager
St. Luke's University Hospital
Lehighton, PA
08.2021 - Current
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Regional Lab Outreach Coordinator/ Lead Phlebotomist
St. Luke’s University Health Network
Lehighton , PA
06.2016 - Current
- Responsible for employee schedules
- Training and competencies in phlebotomy duties as well as registration
- Opening new sites and preparing for DOH inspections
- Quality Assurance errors and counseling
- Communication with multiple departments throughout the Network to insure quality care for patients and employees.
- Assisted with interviews and further hiring processes.
Phlebotomist
St. Luke’s University Health Network
02.2015 - 06.2016
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Education
Bachelor - Psychology
Southern New Hampshire University
Hooksett, NH01-2026
Diploma - Phlebotomy
Monroe Career And Technical Institute
Bartonsville, PA02.2014
Skills
- Active Listening
- Decision-Making
- Team building
- Community Engagement
- Staff Management
- Multitasking
- Excellent Communication
- Teamwork and Collaboration
- Relationship Building
- Problem-solving abilities
- Organizational Skills
Timeline
Regional Lab Outreach Manager
St. Luke's University Hospital
08.2021 - Current
Regional Lab Outreach Coordinator/ Lead Phlebotomist
St. Luke’s University Health Network
06.2016 - Current
Phlebotomist
St. Luke’s University Health Network
02.2015 - 06.2016
Bachelor - Psychology
Southern New Hampshire University
Diploma - Phlebotomy
Monroe Career And Technical Institute
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