Krystal Clark
Mansfield,TX
Summary
Authentic and warmhearted professional wishing to increase interactions through customer service. Seeking to maintain a full-time position that exercises my extroverted and compassionate personality on behalf of others. Desiring a position that offers professional challenges utilizing interpersonal skills. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects
simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Occupational Therapy Assistant
Reliant Rehabilitation
Cedar Hill/ Desoto, TX
07.2019 - 01.2020
- Clarified patient issues and determined root cause of problems to resolve concerns and complaints.
- Sought ways to improve processes and services provided.
- Built caring relationships with patients with developmental and cognitive conditions, such as Alzheimer's, dementia, bipolar, autism spectrum conditions, down syndrome and developmental delay.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
- Advocated for all patients' health, safety and rights.
- Equipped patients and families to understand conditions, treatments and treatment options for managing symptoms, empowering them to independently continue their personal care at home.
- Provided direct occupational therapy services in short and long term settings.
- Created interventions and treatments to improve patient abilities to perform daily activities, manage symptoms and prevent injury.
- Coordinated interventions with multidisciplinary treatment team.
- Customized standard plans to meet individual abilities and needs.
Occupational Therapy Assistant
Rehab Pro
Dallas, TX
11.2017 - 08.2019
- Improved delivery of patient care through reviewing and implementing improvements to clinical approaches.
- Retained excellent patient satisfaction ratings through outstanding service delivery.
- Trained new employees on service and care principles and company procedures.
- Recommended equipment to use in-home to maximize opportunities for wellness.
- Consulted with direct-care staff to implement best methods to achieve therapy goals.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Occupational Therapist Assistant
Cantex
Cedar Hill, TX
01.2014 - 10.2017
- Provided compassionate care to patients with debilitating conditions, including back pain, arthritis, fractures, head injuries and strokes.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Evaluated treatment progress and adjusted to achieve maximum benefit.
- Implemented treatment interventions to support individual objectives in daily living, clinical, educational and vocational areas.
Occupational Therapist Assistant
Arbrook Nursing & Rehab
Arlington, TX
05.2013 - 12.2013
- Enhanced activity strategies to help users of different ability levels engage in activities.
- Supported residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities.
- Honored preferences and developed relevant activities.
- Guided patients in physical therapy procedures to restore function and decrease pain.
- Educated patients with functional mobility and daily tasks to increase comfort and reduce disability.
- Assisted patients with activities of daily living (ADL) and functional mobility to increase comfort and quality of life.
Education
Associate of Applied Science - Occupational Therapy Assistance
Navarro College
Corsicana, TX05.2006
Bachelor of Arts - Mass Communications & Photojournalism
Texas Woman's University
Denton, TXSkills
- Conflict Resolution
- Customer Relationship Management
- Problem-Solving Ability
- Emotional Support
- Client Service
- Direct Patient Care
- Community Activities
- Respectful and Compassionate
- Life Skills Development
- Pain Management
- Excellent time management
Timeline
Occupational Therapy Assistant
Reliant Rehabilitation
07.2019 - 01.2020
Occupational Therapy Assistant
Rehab Pro
11.2017 - 08.2019
Occupational Therapist Assistant
Cantex
01.2014 - 10.2017
Occupational Therapist Assistant
Arbrook Nursing & Rehab
05.2013 - 12.2013
Associate of Applied Science - Occupational Therapy Assistance
Navarro College
Bachelor of Arts - Mass Communications & Photojournalism
Texas Woman's University
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