JENNY ATWELL
Henderson,NV
Summary
Reliable and energetic Customer Service professional with over 10 years of direct and indirect customer service experience. Looking to transition out of healthcare industry and utilize acquired skills in a new field. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to continue to learn, grow and excel in customer service and sales.
Overview
15
15
years of professional experience
Work History
Certified Occupational Therapy Assistant
Comfort Home Health And Hospice
Las Vegas, NV
07.2020 - 07.2021
- Helped determine realistic treatment goals and adjusted steps based on patient progress.
- Educated patients and families on conditions, treatments and home exercises.
- Used coordination and planning skills to achieve results according to schedule
Certified Occupational Therapy Assistant
Kindred Healthcare Inc.
Thousand Oaks, CA
10.2015 - 12.2019
- Managed caseload of up to 10 clients, providing education, treatments, and detailed discharge planning, including seeing patients in home setting at AL/IL apartments and villas on site
- Assisted and trained patients with bathing, dressing, hygiene and grooming on daily basis to improve functional skills in geriatric setting
- Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls
Certified Occupational Therapy Assistant
Mid-America Rehabilitation Hospital
Overland Park, KS
02.2015 - 08.2015
- Worked closely with team members to implement unique, condition specific treatments for post-stroke patients, individuals with traumatic brain injuries, and recent amputees
- Assisted with Activities of Daily Living and interventions including muscle strengthening, fine and gross motor coordination, neuromuscular re-education, and family/patient discharge training
- Improved operations through consistent hard work and dedication
Bartender/Server
Tommy Rocker's Cantina
Las Vegas, NV
06.2010 - 08.2013
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour
Customer Service/Sales Representative
Athena Cosmetics
Las Vegas, NV
05.2006 - 06.2010
- Answered, directed, and made 20+ phone calls daily, with goals including selling products, acquiring and managing company wholesale accounts, and handling inquiries regarding products and other customer service concerns
- Trained 6 new employees on entire product line, pertinent FDA approved vernacular regarding product, company policies, sales system and managing customer accounts and inquiries
- Developed strong rapport with customers and created positive impression of business
Education
Associate of Applied Science - Occupational Therapy
Brown Mackie College
Lenexa, KS2014
Associate of Arts - Sociology
College Of Southern Nevada
Las Vegas, NV2012
Skills
- Strong verbal communication
- Conflict resolution
- Microsoft applications proficiency
- Teamwork/Collaboration
- Relationship development
- Problem resolution
- Account servicing
- Sales Goals
Military Service
Petty Officer Second Class/E5 in the US Navy from 1999-2003. Honorable Discharge.
Timeline
Certified Occupational Therapy Assistant
Comfort Home Health And Hospice
07.2020 - 07.2021
Certified Occupational Therapy Assistant
Kindred Healthcare Inc.
10.2015 - 12.2019
Certified Occupational Therapy Assistant
Mid-America Rehabilitation Hospital
02.2015 - 08.2015
Bartender/Server
Tommy Rocker's Cantina
06.2010 - 08.2013
Customer Service/Sales Representative
Athena Cosmetics
05.2006 - 06.2010
Associate of Applied Science - Occupational Therapy
Brown Mackie College
Associate of Arts - Sociology
College Of Southern Nevada
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