Krystal Clemons
Midland,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Bartender
OTG Management Inc.
Houston, TX
03.2025 - Current
- Crafted unique cocktails and beverage offerings, enhancing customer satisfaction and driving repeat business.
- Delivered exceptional customer service by engaging with guests and anticipating their needs throughout service.
- Coordinated with kitchen staff to align food pairings with drink selections, improving overall guest experience.
- Managed inventory levels and ordering processes, reducing waste while ensuring product availability and quality.
- Trained new bartenders on techniques and company standards, fostering a knowledgeable team committed to excellence.
- Maintained cleanliness and organization of the bar area, ensuring compliance with health regulations at all times.
- Developed strong relationships with patrons by providing personalized service that encouraged loyalty and engagement.
- Resolved guest concerns promptly to maintain a positive atmosphere, contributing to an inviting environment for all visitors.
Server/Bartender
Jackmont Hospitality
Atlanta, GA
03.2019 - 07.2024
- Trained new servers on menu items and service techniques, promoting high standards of customer care.
- Delivered exceptional dining experiences by providing attentive service and personalized recommendations to guests.
Customer Service Representative
UnitedHealthcare
Atlanta, GA
01.2022 - 06.2023
- .
- Delivered personalized service to members, addressing inquiries and resolving issues to enhance satisfaction.
- Coordinated with cross-functional teams to streamline communication processes, improving response times for customer queries.
- Managed customer interactions via multiple channels, ensuring accurate and timely information delivery to all clients.
Phlebotomist
Children's Healthcare of Atlanta
Atlanta, GA
11.2016 - 01.2019
- Delivered compassionate patient care by performing phlebotomy procedures to collect blood samples with precision.
- Coordinated with medical teams to streamline sample processing and enhance workflow efficiency within the laboratory.
- Educated patients on the phlebotomy process, alleviating concerns and promoting a positive experience.
- Maintained a sterile environment by adhering strictly to infection control protocols and safety regulations.
Education
Associate of Science - Medical Laboratory Science
Kaplan University
Cedar Rapids, IASkills
- Customer service (10 years)
- Serving (10 years)
- Hospitality (10 years)
- Hospital experience (10 years)
- Laboratory experience (10 years)
- Specimen collection / processing (10 years)
- Data entry (10 years)
- Computer skills (10 years)
- Blood sampling (10 years)
- Medical terminology (10 years)
- Venipuncture (10 years)
- Phlebotomy (10 years)
- Medical Office Experience (10 years)
- Time management (10 years)
- POS (10 years)
- Food safety (10 years)
- Sales
- Phone etiquette (10 years)
- Microsoft Excel (10 years)
- Microsoft Word (10 years)
- Patient Care
Timeline
Bartender
OTG Management Inc.
03.2025 - Current
Customer Service Representative
UnitedHealthcare
01.2022 - 06.2023
Server/Bartender
Jackmont Hospitality
03.2019 - 07.2024
Phlebotomist
Children's Healthcare of Atlanta
11.2016 - 01.2019
Associate of Science - Medical Laboratory Science
Kaplan University