Krystal Dalton
Painesville,OH
Summary
Driven Individual with seven plus years in professionalism customer service. A Team oriented individual with multitasking abilities also efficient in the EMR system along with a Medical Terminology Certificate.
Overview
10
10
years of professional experience
2004
2004
years of post-secondary education
Work History
Lead Bank Teller
JPMorgan Chase
Chapmanville, West Virginia
06.2010 - 07.2014
- Supervised daily banking operations to ensure efficient customer service.
- Trained and mentored new tellers on policies and procedures.
- Processed transactions accurately using advanced banking software.
- Handled customer inquiries and resolved issues promptly and professionally.
- Resolved customer issues or referred them to the appropriate department for resolution.
- Answered phone calls from customers seeking assistance with their accounts or services provided by the bank.
- Input data accurately into the bank's computer system following established guidelines.
- Verified identification of customers before processing transactions or opening new accounts.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
- Took on additional shifts during busy periods to minimize staffing shortages.
Bank Teller/Bookkeeper
Logan Bank and Trust
04.2007 - 06.2010
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and product information.
- Managed cash drawer and balanced daily transactions.
Medical Assistant/Receptionist
Logan Regional Hospital
Logan, WV
03.2004 - 04.2007
- Assisted patients with check-in and check-out processes.
- Managed appointment scheduling for multiple physicians and departments.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between patients and healthcare providers effectively.
- Educated patients on treatment plans and follow-up care instructions.
- Supported clinical staff in preparing exam rooms and medical supplies.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided assistance to clinicians during exams when needed.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Took messages from patients and promptly relayed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Patient Vitals/ Room placement
Education
Harts High School
Harts, WvSome College (No Degree) - Nursing
Southern WV Community College
Logan , WVSkills
- Medical Terminology
- Patient Confidentiality
- Multitasking/Organization
- Computer Literacy and Technical Skills
- Customer Service/Empathy
- Effective Verbal and Written Skills
- Communication / Teamwork
- Data Entry
Timeline
Lead Bank Teller
JPMorgan Chase
06.2010 - 07.2014
Bank Teller/Bookkeeper
Logan Bank and Trust
04.2007 - 06.2010
Medical Assistant/Receptionist
Logan Regional Hospital
03.2004 - 04.2007
Harts High School
Some College (No Degree) - Nursing
Southern WV Community College