Krystal Davis
Provo,Utah
Summary
Customer-oriented Pharmacy Technician Trainee with a strong understanding of medical ethics and pharmacology. Assists pharmacists in accurately dispensing prescriptions based on doctor-provided information and dosages. Committed to providing excellent customer service by addressing any inquiries or concerns regarding prescribed medications.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Outlet Clerk
Franz Family Bakery
01.2020 - 10.2023
- Ensured customer inquiries were addressed via phone, text, email, and face-to-face interactions.
- Boosted repeat business with welcoming service and strong product knowledge
- Implemented regular item rotation, ensuring consistent freshness
- Increased revenue through promotion of seasonal items, weekly specials, and bundled deals
- Managed payment processes efficiently to ensure accurate transactions
CSR - Customer Service Representative
Sykes Enterprises, Incorporated
11.2018 - 11.2020
- Addressed inquiries swiftly to maintain high satisfaction levels
- Displayed professionalism and efficiency under high-pressure conditions
- Worked alongside management to create customer experience enhancement strategies
- Facilitated account set-up to ensure seamless customer onboarding
- Resolved intricate billing discrepancies
- Ensured strict compliance with company standards during client interactions
Education
GED -
Stevens Henager College
Orem, UT06-2009
CPhT - Pharmacy Technician in training
Mountainland Technical College
Lehi, UTSkills
- 10 Key Data Entry
- Computer Literacy
- Typing Proficiency (44 WPM)
- Phone Etiquette
- Transaction Processing
- Point of Sale Operation
- Effective Time Management
- Customer Engagement
- PioneerRX System Knowledge
- Detail-Oriented Mindset
Certification
- Pharmacy Technician Trainee License.
Timeline
Outlet Clerk
Franz Family Bakery
01.2020 - 10.2023
CSR - Customer Service Representative
Sykes Enterprises, Incorporated
11.2018 - 11.2020
GED -
Stevens Henager College
CPhT - Pharmacy Technician in training
Mountainland Technical College
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