Summary
Work History
Education
Skills
Timeline
Generic

Krystal Davis

Provo,Utah

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Work History

Outlet Clerk

Franz Family Bakery
  • Interacted with customers by phone, text, email, or in-person to provide information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.

CSR - Customer Service Representative

Sykes Enterprises, Incorporated
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

CSR - Customer Service Representative

The Results Company
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for organization.

Education

GED -

Stevens Henager College
Orem, UT
2009

Skills

    • 10 Key Data Entry
    • Computer Literacy
    • Email
    • Typing (44WPM)
    • Phone Etiquette
      • Cash Handling
      • Point of Sale
      • Time Management
      • Customer service
      • Team work

Timeline

Outlet Clerk

Franz Family Bakery

CSR - Customer Service Representative

Sykes Enterprises, Incorporated

CSR - Customer Service Representative

The Results Company

GED -

Stevens Henager College
Krystal Davis