Open To Work
Krystal De Leon
Tampa
Work Preference
Summary
Highly motivated and disciplined professional possessing a blended diverse skill set with a proven track record to function in a variety of ways. Is adept at bridging gaps to build community relationships and accomplish organizational goals. Strong customer relations, organizational and interpersonal skills that are transferrable to serve in an administrative capacity.
Overview
15
15
years of professional experience
Work History
Care Navigator
Sunshine Health Centene
Tampa
10.2024 - Current
- Coordinated patient care plans with healthcare providers and community resources.
- Assisted patients in navigating health insurance options and benefits.
- Educated patients on available health services and support programs.
- Collaborated with multidisciplinary teams to enhance patient outcomes.
- Monitored patient progress and adjusted care plans as needed.
- Resolved patient inquiries regarding healthcare services and access issues.
- Developed relationships with local organizations to improve resource availability.
- Performed follow-up calls or visits with patients post discharge from hospital or clinic settings to assess recovery status.
- Engaged patients, healthcare providers, employers and approved parties in determination of functional abilities.
Treatment Coordinator and Foster Parent Recruiter
National Youth Advocate Program
Tampa
02.2022 - 10.2024
- Develop and implement individualized care plans for the children in care, ensuring personalized and effective treatment strategies
- Monitored community services for children and families, including mental health, medical, educational, psychological, vocational, and social services, to ensure access to necessary support.
- Provide safety assessments, crisis response, and behavioral stabilization services to assure safety and stability for youth served
- Establish and maintain strong relationships with foster parents and families of origin
- Prepare and manage the coordination of case management, transportation, and other wrap around services for children and families
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients, enhancing service delivery and support.
Pretrial Services Officer
United States Courts
Tampa
08.2020 - 05.2021
- Gathered and verified background information concerning persons charged with a federal criminal offenses
- Prepared and distributed reports to the judge prior to the hearing
- Supervised individuals who are released on bond as ordered by the court
- Developed supervision plans for defendants using a blend of monitoring strategies that are centered on evidence-based practices
- Prepared petitions for warrants and reports to the court recommending revocation or modification of conditions of release
Juvenile Probation Officer
Department of Juvenile Justice (DJJ)
Tampa
05.2017 - 08.2020
- Acted as the DJJ liaison during court hearings to support the Department’s recommendation for the youth, family, and community
- Communicated the outcome of court proceedings to all affected parties (i.e. youth, family, supervisor, detention, residential, providers, schools, victims, etc.)
- Initiated and conducted monthly face-to-face contacts with the youth and family in the home, school and varied community-based settings
- Organized and led the Detention Risk Assessment Instrument training for the agency
Detention Screener
Juvenile Assessment Center
Tampa
02.2016 - 05.2017
- Acted as court liaison for the DJJ for detention hearings
- Determined detention and admission criteria on all juveniles admitted
- Completed admission and orientation documentation, administered screening and assessment instruments
- Ensured accurate documentation and data entry relating to a juvenile's processing within the Juvenile Justice Information System (JJIS)
- Assisted in gathering information about basic and community living of the person receiving services to be used in the assessment process
- Effectively matched clients to appropriate levels of care
Instructor/Administrative Assistant
HOST/School District of Hillsborough County
Tampa
05.2014 - 08.2015
- Managed aides and created staff schedules
- Supervised and trained staff undertaking child care training programs
- Modified the program structure in order to integrate children with special needs
- Fostered a welcoming and safe environment for children and staff
- Developed and implemented curriculum and lesson plans for staff
Office Assistant
USF Department of Neurology
Tampa
08.2011 - 05.2014
- Composed and distributed memorandums (e-mail, voice, documentary) to ensure timely communication
- Coordinated appointments for team members, ensuring efficient scheduling and timely notifications.
- Collaborated with doctors to assist in project completion, enhancing workflow efficiency
- Delivered comprehensive administrative office support to facilitate daily operations
Education
Bachelor of Arts - Criminology
University of South Florida
Tampa, FLMasters of Arts - Criminal Justice Administration
University of South Florida
Tampa, FLSkills
- Case management
- Patient advocacy
- Care coordination
- Patient education
- Customer Service Experience
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Critical thinking
- Effective multitasking
- Organization and coordination
- Detail-oriented
- Collaborative teamwork
- Effective communication
- Relationship building
- Change adaptability
- Bilingual – Speak English and Spanish fluently
Timeline
Care Navigator
Sunshine Health Centene
10.2024 - Current
Treatment Coordinator and Foster Parent Recruiter
National Youth Advocate Program
02.2022 - 10.2024
Pretrial Services Officer
United States Courts
08.2020 - 05.2021
Juvenile Probation Officer
Department of Juvenile Justice (DJJ)
05.2017 - 08.2020
Detention Screener
Juvenile Assessment Center
02.2016 - 05.2017
Instructor/Administrative Assistant
HOST/School District of Hillsborough County
05.2014 - 08.2015
Office Assistant
USF Department of Neurology
08.2011 - 05.2014
Bachelor of Arts - Criminology
University of South Florida
Masters of Arts - Criminal Justice Administration
University of South Florida