Krystal Eckert
Louisville,KY
Summary
Self-motivated and collaborative professional with strong organizational and interpersonal skills, consistently seeking opportunities for growth and development. Background in the real estate industry, combined with experience in self-employment and medical office settings, has cultivated a diverse skill set that enhances adaptability and problem-solving abilities. Eager to embrace new challenges and take on additional responsibilities, contributing effectively to team success while pursuing continuous learning.
Overview
22
22
years of professional experience
Work History
Patient Coordinator
Norton Children's Medical Group
01.2022 - Current
- Facilitated communication between patients and various departments and staff via phone and/or electronic messages in EPIC.
- Trained staff virtually and in person on specialties for Pediatric Gynecology, Urology and Gastroenterology.
- Answered incoming calls and made outgoing calls and scheduled appointments at a high volume setting with great accuracy.
- I have been lightly trained already in other specialties such as Pediatric Sleep, Allergy, Pulmonology, Endocrinology, Hematology, Oncology and Infectious Disease.
- Always willing to work work-queues that are in the most need as directed by management.
Owner
Partners In Grime Cleaning Service
01.2005 - 12.2021
- Delivered services for residential and commercial properties.
- Trained and supervised new staff members.
- Responded to calls and emails, ensuring timely client communication. Facilitated face-to-face interactions with clients to enhance relationships.
- Resolved customer complaints with empathy and professionalism.
- Oversaw management of 10 employees at peak business operations.
Medical Billing Coordinator
KORT Physical Therapy
01.2004 - 01.2005
- Filed claims with insurance companies, analyzed data from medical coders, and verified processing and payment of claims.
- Collaborated with therapist director and clinic staff to enhance operational efficiency.
- Assisted patients in managing and resolving customer complaints.
Education
High School Diploma - Business Management
Butler Traditional High School
Louisville, KY06-2000
Skills
- Strategic decision-making
- Business sense
- Effective organizational skills
- Customer-focused approach
- Administrative support
- Effective leadership
- Collaborative teamwork
- Independent business owner for 16 years
Timeline
Patient Coordinator
Norton Children's Medical Group
01.2022 - Current
Owner
Partners In Grime Cleaning Service
01.2005 - 12.2021
Medical Billing Coordinator
KORT Physical Therapy
01.2004 - 01.2005
High School Diploma - Business Management
Butler Traditional High School