Krystal Farren
Little River,SC
Summary
Dynamic customer service professional. I consistently deliver exceptional service, ensuring customer satisfaction, and loyalty through personalized attention and efficient issue resolution. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Advisor
Beach Automotive Group
Myrtle Beach, SC
07.2021 - Current
- Conduct inbound and outbound calls, managed customer check-ins, and provided timely status updates daily.
- Scheduled appointments and resolve issues through phone or in-person troubleshooting.
- Trained new staff on service protocols and Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, creating long-term relationships and repeat business. Maintained high-quality service standards, ensuring positive customer feedback.
Customer Service Coordinator
Myrtle Beach Automotive
Myrtle Beach, SC
03.2020 - 07.2021
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Hostess/Server/Cashier
Plantation Pancake House
North Myrtle Beach, SC
01.2012 - 03.2020
- Demonstrated strong multitasking skills by handling all inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
North Myrtle Beach High School
Little River, SC06.2014
Skills
- Schedule management
- Sales proficiency
- CRM software
- Complaint handling
- Problem-solving
- Multitasking and organization
Timeline
Customer Service Advisor
Beach Automotive Group
07.2021 - Current
Customer Service Coordinator
Myrtle Beach Automotive
03.2020 - 07.2021
Hostess/Server/Cashier
Plantation Pancake House
01.2012 - 03.2020
High School Diploma -
North Myrtle Beach High School