KRYSTAL FELL
Estero,USA
Summary
Professional office support specialist with solid record of enhancing administrative efficiency and customer satisfaction. Ensured seamless daily operations and provided exceptional support to both team members and clients. Known for reliability and adaptability in dynamic settings, along with excellent organizational and communication skills.
Overview
24
24
years of professional experience
Work History
Front Office Assistant/ESE Paraprofessional
Collier County Schools
12.2021 - 05.2024
- Managed front desk operations, ensuring efficient communication between staff, students, and parents.
- Coordinated appointment scheduling for faculty and administrative meetings to optimize time management.
- Assisted in the maintenance of student records, ensuring accuracy and confidentiality in data handling.
- Developed and implemented office procedures to enhance workflow efficiency and service delivery.
- Resolved inquiries from parents and students promptly, enhancing overall satisfaction with school services.
Certified Medical Assistant
JMH Health Network
07.2017 - 07.2021
- Managed patient greetings and scheduled admissions effectively to enhance service efficiency.
- Maintained comprehensive medical records for seamless patient care continuity.
- Handled incoming communications to resolve patient concerns promptly.
- Supervised billing and bookkeeping tasks to guarantee fiscal responsibility.
- Assisted patients during examinations while providing real-time procedural support.
- Conducted essential diagnostic tests, including flu, strep, and COVID evaluations.
- Implemented sterilization protocols for all medical equipment to ensure safety standards.
- Executed blood draws and managed dressing changes or sutures competently.
CMA
Community Health Network
03.2012 - 04.2017
- Streamlined appointment scheduling to improve client access to healthcare services.
- Ensured patient record accuracy despite challenging circumstances.
- Recorded vital signs and medical information, maintaining high care standards.
- Performed procedures such as blood draws and EKGs accurately.
- Monitored expiration dates for medications and supplies to ensure safety compliance.
- Executed clerical tasks that promoted efficient data entry and record management.
- Maintained a hygienic environment suited for diverse patient requirements.
- Contributed to professional development initiatives aimed at quality assurance.
Customer Service Rep/Office Coordinator
Duke Energy
06.2000 - 12.2010
- Handled incoming calls concerning service modifications and transfers.
- Communicated power outage information for urgent action.
- Assisted customers with billing questions to facilitate resolution.
- Marketed whole house surge protectors to safeguard homes.
- Directed outage reports to linemen, ensuring prompt restoration efforts.
- Logged details of new distribution and transmission lines for operational tracking.
Education
Associate of Applied Science - Medical Assistant
Medtech College - Greenwood Campus
Greenwood, IN04-2012
Skills
- Patient-focused care delivery
- Compassionate assistance provider
- Flexibility in responsibilities
- Dependable team contributor
- Expertise in call centers
- Commitment to teamwork principles
- Emotional and companionship assistance
- Clinical decision-making skills
- Patient data collection techniques
- Venipuncture technique proficiency
- Allergy injection management skills
- Medication refill oversight
- team collaboration skills
- Referral management expertise
- Listening skills
- Problem-solving skills
- Scheduling appointments
Timeline
Front Office Assistant/ESE Paraprofessional
Collier County Schools
12.2021 - 05.2024
Certified Medical Assistant
JMH Health Network
07.2017 - 07.2021
CMA
Community Health Network
03.2012 - 04.2017
Customer Service Rep/Office Coordinator
Duke Energy
06.2000 - 12.2010
Associate of Applied Science - Medical Assistant
Medtech College - Greenwood Campus