Salesforce
KRYSTAL FICHTNER, LMSW
Flower Mound,TX
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need. Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Worker/Therapist
Huguley Hospital
05.2021 - Current
- Interviewed clients by completing bio-psycho-social assessments to assess situations, limitations and issues and implement services to address needs.
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
- Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment of
- Encouraged socialization and engagement through therapy, music therapy and social activities.
Social Worker Case Manager
Medical City Fort Worth
07.2021 - 12.2022
- Lead structured barrier rounds on surgical floor to improve throughput
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Explained medical care options to help families make informed healthcare decisions.
- Oversaw care coordination throughout patients stay in hospital by decreasing delays, education of discharge needs, and discharge planning.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Personal Banker
Frost Bank
07.2019 - 07.2021
- Provide exceptional and individualized account management to clients in various branch locations as well as senior citizen centers.
- Process opening of new customer deposit accounts, loans, and make referrals to other lines of business.
- Work closely with management to strategize techniques to increase customer retention, sales, and overall account goals.
- Create innovative financial solutions to meet customer needs and provide competitive edge.
- Assist customers with setting up or closing accounts, completing loan applications and signing up for new services.
Case Manager Intern
JOHNSON COUNTY FAMILY CRISIS CENTER
06.2019 - 12.2020
- Managed 20-30 incoming hotline calls per week and provided resources, crisis intervention, and referrals for residents.
- Supported victims, family members and witnesses through various systems including law enforcement, healthcare, and social services.
- Spearheaded awareness through public speaking to community and business groups.
- Developed safety plans to meet victims' assessment of need.
- Provided comprehensive services including assessment, goal setting, and service plans.
- Facilitated outreach activities to build community awareness.
Foster Care and Adoption Case Manger
Jonathans Place
04.2018 - 07.2019
- Maintained 100 % success rate while handling 35 cases at once.
- Provided in-home training and support to foster parents to help mitigate problems arising from child behaviors.
- Conducted intake assessments, service plans, and initial placement paperwork for children.
- Wrote home study reports for new families becoming licensed.
- Administered Texas Minimum Standard training courses to prospective foster parents and currently licensed foster parents.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Arranged for medical, dental, psychiatric, and all other appointments related to client.
- Proved successful working within tight deadlines and a fast-paced environment.
Child Advocate Caseworker
The Guardian Center
06.2012 - 09.2017
- Managed caseload of 40-50 sexual and physical abuse clients, providing advocacy and case management to clients and parents.
- Managed and trained 3 case managers
- Addressed legal issues, assisting with hearings, and aided with testimony.
- Developed and maintained service plans in consultation with clients and other team members to provide intervention for behavior management
- Worked with clients to improve life choices and maximize benefits of programs.
- Spoke with community leaders to expand community engagement and program outreach.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Education
Master of Social Work -
University Of Texas
Arlington 12.2020
Bachelor of Science - Criminal Justice
University Of Southern Indiana
Evansville 05.2012
Skills
- Hospital database knowledge, including Midas Meditech, and EPIC
- Psychosocial Assessments
- Trauma-Informed Care
- Cognitive Behavior Practices
- Crisis Intervention Techniques
- Individual and Group Counseling
- Case Management
- Crisis Evaluation and Intervention
- Discharge Planning
- Community Referrals
Certification
- Licensed Master Social Worker - April 2021
Accomplishments
- Managed a caseload of between 50 and 75 individuals and families.
- Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
Software
Epic
Midas
Meditech
Timeline
Social Worker Case Manager
Medical City Fort Worth
07.2021 - 12.2022
Social Worker/Therapist
Huguley Hospital
05.2021 - Current
Personal Banker
Frost Bank
07.2019 - 07.2021
Case Manager Intern
JOHNSON COUNTY FAMILY CRISIS CENTER
06.2019 - 12.2020
Foster Care and Adoption Case Manger
Jonathans Place
04.2018 - 07.2019
Child Advocate Caseworker
The Guardian Center
06.2012 - 09.2017
Master of Social Work -
University Of Texas
Bachelor of Science - Criminal Justice
University Of Southern Indiana
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