KRYSTAL FRIAS
Buckeye,AZ
Summary
Results-driven Supervisor experienced in team leadership and operations support across retail, healthcare, and administrative environments. Achieved improved workflows and enhanced customer satisfaction through effective staff training and resolution of critical issues. Focused on fostering positive team dynamics and driving continuous improvement initiatives.
Overview
24
24
years of professional experience
Work History
Supervisor 2
Adobe mountain juvenile correctional facility
Phoenix, Arizona
05.2026 - Current
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations in a juvenile correctional facility environment.
- Managed staff schedules and ensured compliance with facility policies.
- Trained new employees on safety procedures and facility protocols.
- Implemented behavioral management strategies for resident interactions.
- Facilitated interdepartmental communication to streamline workflows.
- Facilitated conflict resolution among staff and residents effectively.
- Conducted regular staff performance evaluations, offering actionable feedback.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity, providing targeted feedback and coaching.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Oversaw incident reports and maintained accurate documentation records.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored project progress regularly on projects and provided timely feedback to staff members.
Food Service Technician
Patton State Hospital
Patton, CA
01.2024 - 03.2026
- Maintain strict sanitation and food safety standards
- Prepare and serve meals in compliance with nutritional guidelines and safety regulations
- Collaborate with dietary staff to support patient meal needs
- Collaborated with dietary staff to ensure patient meal needs were met
- Streamlined food preparation processes to minimize waste
Office Technician (Out of Class)
Patton State Hospital
Patton, CA
11.2024 - 03.2025
- Audited patient records for accuracy and compliance, ensuring adherence to regulations
- Enhanced data integrity through thorough review and meticulous organization
- Coordinated interdepartmental communication
- Improved data integrity through careful review and organization
- Facilitated interdepartmental communication to support collaboration and information sharing
Office Assistant
Living Waters Prison Ministry
Fontana, CA
02.2005 - 03.2024
- Managed correspondence, calendars, and scheduling
- Organized and maintained filing systems to ensure easy access to records
- Coordinated volunteer communications and events to enhance engagement and participation
- Responded to incoming inquiries and managed administrative tasks
- Coordinated volunteer communications and events
Supervisor
Bath & Body Works
Redlands, CA
11.2018 - 10.2023
- Supervised daily store operations to ensure smooth functioning and optimal team performance
- Trained and onboarded new employees on policies and procedures to facilitate quicker integration and compliance
- Resolved customer concerns to maintain high satisfaction levels
- Streamlined workflow and coordinated tasks to enhance overall operational efficiency
- Conducted interviews and supported hiring decisions
- Fostered a positive, collaborative work environment
Supervisor - Men's Shoes Department
Macy's
Rancho Cucamonga, CA
02.2010 - 07.2015
- Provided exceptional customer service, enhancing customer satisfaction in high-volume retail environment
- Coordinated inventory management, ensuring optimal stock levels to meet customer demand
- Analyzed sales trends to support promotional strategies
- Mentored staff, fostering a positive work environment and improving employee retention
- Resolved customer issues quickly and professionally
Supervising Team Lead
Ralphs Marketplace
Rancho Cucamonga, CA
03.2002 - 07.2010
- Supervised front-end operations and coordinated team workflow to enhance customer service
- Managed cash handling and ensured checkout accuracy to maintain financial integrity
- Resolved customer issues and facilitated store operations to improve overall customer satisfaction
- Trained and supported new employees
Assistant Manager
Mervyn's
Rancho Cucamonga, CA
03.2003 - 11.2003
- Coordinated daily store operations and supervised staff to ensure smooth workflow
- Monitored adherence to store policies and procedures to maintain operational standards
- Assisted in sales monitoring and inventory control to optimize stock levels
Education
High School Diploma -
Mira Loma Christian
Mira Loma, CASkills
- Operations Oversight
- Performance Management
- Staff Supervision
- Hiring & Onboarding
- Employee Training and Development
- Coaching & Mentoring
- Talent Development
- Team Leadership
- Team Building
- Conflict Resolution
- Workflow Optimization
- Process Improvement
- Operational Coordination
- Policy implementation
- Time Management
- Organizational Skills
- Strategic Planning
- Customer Satisfaction
- Complaint Resolution
Timeline
Supervisor 2
Adobe mountain juvenile correctional facility
05.2026 - Current
Office Technician (Out of Class)
Patton State Hospital
11.2024 - 03.2025
Food Service Technician
Patton State Hospital
01.2024 - 03.2026
Supervisor
Bath & Body Works
11.2018 - 10.2023
Supervisor - Men's Shoes Department
Macy's
02.2010 - 07.2015
Office Assistant
Living Waters Prison Ministry
02.2005 - 03.2024
Assistant Manager
Mervyn's
03.2003 - 11.2003
Supervising Team Lead
Ralphs Marketplace
03.2002 - 07.2010
High School Diploma -
Mira Loma Christian