Krystal Gillen
EASTON,Pennsylvania
Summary
Reliable Service Worker to seek full-time work, with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Follows recipes accurately. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Food Associate
Jimmy's Hotdogs
Easton, PA
10.2022 - Current
- Improved customer satisfaction by providing friendly and efficient service in a fast-paced environment.
- Promoted a positive work environment among colleagues through effective communication skills.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Assisted in maintaining a clean and orderly kitchen, adhering to strict hygiene regulations and safety guidelines.
- Collaborated with fellow team members to ensure smooth operations during busy periods, reducing wait times for customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Developed and maintained positive relationships with customers to enhance service.
House Cleaner
Self Employed
Easton And Phillipsburg Areas
11.2017 - 12.2023
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Emptied trashcans and transported waste to collection areas.
- Polished fixtures to achieve professional shine and appearance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Washed and put away kitchen dishes, utensils and glassware.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Paid attention to detail while completing assignments.
Food Associate
Philly Pretzel Factory
Easton, PA
08.2016 - 11.2017
- Improved customer satisfaction by providing friendly and efficient service in a fast-paced environment.
- Promoted a positive work environment among colleagues through effective communication skills.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Assisted in maintaining a clean and orderly kitchen, adhering to strict hygiene regulations and safety guidelines.
- Collaborated with fellow team members to ensure smooth operations during busy periods, reducing wait times for customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Learned other teammates' work tasks to train as backup.
- Developed unique events and special promotions to drive sales.
- Greeted customers at counter to fulfill requests and answer questions.
- Developed and maintained positive relationships with customers to enhance service.
- Consistently achieved sales targets by upselling menu items and promoting daily specials.
- Resolved customer complaints quickly and professionally, maintaining a positive brand image for the establishment.
- Maximized quality assurance by completing frequent line checks.
- Prepared recipe components by measuring, washing, cutting and portioning materials.
- Cooked food per standard recipes with understanding of safe temperatures and cooking procedures.
- Participated in weekly meetings with management to discuss sales targets, performance improvements, and staff scheduling needs.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Implemented and maintained quality control processes.
- Assisted in the successful launch of new menu items through meticulous preparation and attention to detail.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
Culinary Arts
Northampton Community College
Bethlehem, PAHigh School Diploma - General Studies
Phillipsburg High School
Phillipsburg, NJ06.1997
Skills
- Quality Assurance
- Sanitation Procedures
- POS Terminal Operation
- Performance Improvement
- Multitasking
- Interpersonal Skills
- Supply Ordering and Management
- Inventory Management
- Flexible Schedule
- Fast-Paced Environment
- Reliable and Responsible
- Recipe understanding
- Positive Attitude
- Food safety knowledge
- Cleaning and sanitation
- Cash Register Operation
- Customer Service
- Team Oriented
- Basic Mathematics
- Strong Work Ethic
- Collaboration and Teamwork
Timeline
Food Associate
Jimmy's Hotdogs
10.2022 - Current
House Cleaner
Self Employed
11.2017 - 12.2023
Food Associate
Philly Pretzel Factory
08.2016 - 11.2017
Culinary Arts
Northampton Community College
High School Diploma - General Studies
Phillipsburg High School