Krystal Gonzalez

Verified order details to ensure correct items packaged for customer shipments.

• Ensured outgoing items were labeled correctly with destination addresses and weight limits.
• Weighed packages and generated accurate shipping labels to comply with postage and carrier requirements.
• Inspected and secured packages to facilitate safe handling and prevent transit damage.
• Organized daily shipping documentation, ensuring completeness and accuracy of all paperwork.
• Compiled and submitted complete shipping records to accounting, ensuring timely invoicing for outgoing orders.
• Collaborated with team members to streamline shipping procedures, improving workflow efficiency.
• Trained new staff on shipping protocols and safety standards to promote compliance.

• Assist customers with the lottery, returns, money services. Also, assist the customer with finding products in the store and picking up online orders.
• Resolved customer inquiries and complaints to ensure satisfaction
• Handled customer returns, exchanges, and refunds.
• Ensured accurate handling of cash and credit payments.
• Processed online orders and credit card transactions accurately and efficiently
• Provided assistance and information to callers effectively.
• Responded to claim inquiries
• Also assist the front end with cashing out customers, helping with the scan and go section of the store, and online grocery pickup, also helping get the carts from the parking lot.

• Crafted beverages that enhanced customer experience and satisfaction during busy hours.
• Operated espresso machines and brewing equipment with precision.
• Greeted customers warmly to create a welcoming atmosphere.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Executed cashier duties to ensure accurate and swift transactions, minimizing wait times.
• Maintained cleanliness and organization of workstations for optimal efficiency.
• Collaborated with team members to optimize workflow and maintain service quality during peak hours.
• Heated food items promptly to adhere to service standards.

• Facilitated nighttime meditations to promote relaxation among residents.
• Administered medications accurately and on schedule.
• Observed and documented vital signs, reporting changes to physicians or nurses.
• Assisted residents with personal care, including showers and clothing changes.
• Organized resident activities such as bingo, happy hour, and arts and crafts.
• Ensured adherence to safety and infection control regulations.
• Supported residents with eye drops, nebulizers, lotions, and creams as required.
• Maintained compliance with hazardous waste policies to protect patients and staff.

• Oversaw room service operations on first and fourth floors, ensuring timely and high-quality service.
• Prepared dinner carts and coordinated fourth floor service, streamlining delivery process for residents.
• Delivered orders to specific room numbers for efficient service.
• Created breakfast cart for room service, improving convenience and satisfaction for residents.
• Distributed coffee and breakfast items to designated residents promptly.
• Served soups, entrees, desserts, and drinks to appropriate residents’ trays for lunch.
• Washed breakfast dishes and prepared lunch carts for upcoming service.

• Prepared and served nutritious meals for residents and patients daily.
• Supported meal planning by incorporating dietary restrictions and preferences to meet residents' needs.
• Served food and snacks according to planned menu and patients' diet orders.
• Delivered room service to the residences, prep lunch meals, salads, fruit plates and desserts.
• Set up trays and food service carts to deliver food to residents.
• Worked with kitchen staff to streamline food preparation processes and enhance service delivery.
• Documented food temperatures and ensured compliance with health regulations.
• Followed dietary procedures in accordance with established policies.
• Provided compassionate assistance to patients with special needs during meals, ensuring a positive dining experience.