Krystal Hanson
Sioux City,IA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Leasing Agent Assistant
Seldin Company
07.2016 - 08.2021
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Greeted clients, showed apartments, and prepared leases.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Distributed and followed up on tenant renewal notices.
- Registered clients on database to enable tracking history and maintain updated records.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Streamlined the application process for prospective tenants, resulting in quicker lease signings.
- Contributed to improved online presence by responding to tenant reviews professionally on various platforms.
- Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
- Assisted with marketing efforts to increase property visibility and attract potential renters.
- Tracked leads from various sources using CRM software, allowing for better analysis of marketing effectiveness.
- Ensured compliance with Fair Housing laws while screening applicants, minimizing legal risks.
- Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.
Education
Associates Of Arts - Health Information Management Systems
Northeast Community College
Norfolk, NE05.2025
Skills
- Recruitment and Marketing Techniques
- Manage Rentals
- Till Counting
- Pricing Management
- Account Management
- Tenant Relations
- Inspect Buildings
- Rent Pricing Optimization
- Background Checks
- Effective Communication
- Goal Oriented
- Time Management
- Customer Needs Assessments
- Local and State Laws
- Contractual Obligations
- Property Management
- Collect Payments
- Screening Processes
- Security Deposit Refunds
- Administrative Support
- Leasing Reports
- Microsoft Office
- Phone and Email Etiquette
- Multitasking Abilities
- Teamwork Orientation
- Customer Service
Timeline
Leasing Agent Assistant
Seldin Company
07.2016 - 08.2021
Associates Of Arts - Health Information Management Systems
Northeast Community College
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